Guest Experience Host: Warm Welcomes & Reservations

Rotana

Abu Dhabi

On-site

AED 56,000 - 78,000

Full time

3 days ago

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Job summary

Rotana in Abu Dhabi is seeking dynamic and self-motivated Food & Beverage professionals to advance their careers. As a Host/Hostess you will welcome guests warmly, escort them to tables, assist with reservations, and be a touchpoint for guests throughout their visit.

Ideal candidate holds a hospitality diploma, speaks fluent English, and communicates well in additional languages. You will maintain knowledge of menus, promotions, and offers, contribute to guest databases, and ensure memorable

Qualifications

Diploma in Hospitality Management is required.
Excellent English communication skills (written and spoken).
Professional, courteous, and polished manner with guest service focus.

Responsibilities

Deliver consistently professional, friendly, warm, and engaging service.
Welcome guests to the outlet, escort them to tables, and be a point of contact throughout visit.
Manage outlet reservations, maintain the reservation book, and handle telephone inquiries professionally.
Prepare the outlet prior to opening hours in coordination with the service team.
Coordinate table arrangements and seating plans to accommodate reservations and special requests.
Monitor the outlet and entrance area cleanliness and upkeep.
Ensure guest satisfaction with a friendly, attentive, discreet presence.
Maintain knowledge of menus, promotions, and special offers to assist guests when required.
Contribute to development and maintenance of the outlet's guest database.
Follow up with guests and ensure satisfaction upon departure.