Guest Experience Ambassador

Hilton; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Hilton is seeking a Guest Service Agent in Dubai to ensure a seamless check-in and check-out experience while delivering the warm, welcoming hospitality the brand is known for. You will greet guests, provide local information, and support upselling of hotel services to enhance revenue.

The role emphasizes integrity, teamwork, and ownership, with a focus on delivering exceptional service and resolving guest requests promptly to make every stay memorable.

Qualifications

• Passion for hospitality and guest satisfaction.
• Demonstrates integrity and accountability.
• Leads by example and supports teamwork.
• Focuses on delivering timely, attentive service.

Responsibilities

• Greet guests and complete check-in with accuracy.
• Process check-outs and handle payments.
• Provide local information and upsell hotel services.
• Respond to guest requests with care and urgency.
• Manage guest messages and communications.

Skills

Hospitality

Guest service

Communication

Teamwork

Integrity

Job description

Hilton is seeking a Guest Service Agent in Dubai to ensure a seamless check-in and check-out experience while delivering the warm, welcoming hospitality the brand is known for. You will greet guests, provide local information, and support upselling of hotel services to enhance revenue.

The role emphasizes integrity, teamwork, and ownership, with a focus on delivering exceptional service and resolving guest requests promptly to make every stay memorable.