Hotel Safety & Guest Experience Agent

Hilton; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Hilton in Dubai is seeking a Safety Agent to help ensure a secure and welcoming environment for guests and associates. You will patrol hotel premises, assist with investigations, and maintain precise safety documentation while responding to emergencies with composure and professionalism.

The role emphasizes hospitality values, teamwork, and a proactive approach to safety, requiring good English communication and a willingness to work in a multicultural, fast-paced hotel setting.

Qualifications

• High School Diploma or equivalent is required.
• A qualification in Security, Health and Safety, Emergency Response, or related field is advantageous.
• Previous experience in safety, security, hospitality or customer service is preferred.
• First Aid and CPR certification is advantageous.
• Good command of English; additional languages are beneficial.

Responsibilities

• Conduct interior and exterior security patrols to identify risks and respond to safety concerns.
• Assist with investigations by gathering information and documenting findings.
• Maintain accurate security reports and records.
• Respond to emergencies including safety hazards, fires and medical incidents.
• Provide exceptional guest assistance with professionalism and efficiency.

Skills

English proficiency

Observation

Communication

Problem-solving

Education

High School Diploma or equivalent

Security/Health & Safety related qualification (adv)

Job description

Hilton in Dubai is seeking a Safety Agent to help ensure a secure and welcoming environment for guests and associates. You will patrol hotel premises, assist with investigations, and maintain precise safety documentation while responding to emergencies with composure and professionalism.

The role emphasizes hospitality values, teamwork, and a proactive approach to safety, requiring good English communication and a willingness to work in a multicultural, fast-paced hotel setting.