Personal Concierge & VIP Guest Experience Lead

Waldorf Astoria Kuwait; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Hilton is seeking a Personal Concierge Agent in Dubai to greet and assist guests, manage VIP requests, and deliver memorable experiences. You will be the main contact for guests, ensuring their needs are understood and met with warmth and efficiency.

You will also maintain guest profiles, resolve issues promptly, and collaborate with other departments to enhance the stay. Strong English, tact, and a passion for hospitality are essential.

Qualifications

• Ability to deal with guests with patience, tact and diplomacy to ensure satisfaction.
• Excellent interpersonal skills to provide guest satisfaction.
• Good command of English for effective communication with guests and team members.

Responsibilities

• Meet, greet and direct guests entering the lobby.
• Be the main point of contact for regular and VIP guests and coordinate with hotel departments.
• Build positive relationships with guests and team members; address queries promptly.

Skills

Interpersonal skills

Guest satisfaction

Patience & diplomacy

English language proficiency

Job description

Hilton is seeking a Personal Concierge Agent in Dubai to greet and assist guests, manage VIP requests, and deliver memorable experiences. You will be the main contact for guests, ensuring their needs are understood and met with warmth and efficiency.

You will also maintain guest profiles, resolve issues promptly, and collaborate with other departments to enhance the stay. Strong English, tact, and a passion for hospitality are essential.