Guest Experience Agent – Upsell & Service (5-Star Hotel)

ibis, ibis Styles, ibis budget; Deira; Sur place; AED 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Discounted hotel rates

Learning programs via Accor Academies

Growth opportunities worldwide

CSR activities

Résumé du poste

Accor is hiring a Guest Service Agent in Dubai to welcome guests, handle check-in/out, and ensure a memorable stay. You will respond to requests, greet guests, and assist with billing while promoting hotel facilities and services.

Prospective candidates should have a service-oriented mindset, experience with Opera/Opera Cloud, and fluency in English and Arabic. UAE residency and immediate availability are advantageous for this on-site role.

Qualifications

• Service oriented personality is essential; experience is an asset.
• Fluency in English & Arabic; additional languages are a plus.

Responsabilités

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Add a personalized experience and upsell hotel facilities to enhance guest stays.

Connaissances

Service orientation

English & Arabic proficiency

Formation

Bachelor's degree or diploma/certification

Outils

Opera/Opera Cloud

Description du poste

Accor is hiring a Guest Service Agent in Dubai to welcome guests, handle check-in/out, and ensure a memorable stay. You will respond to requests, greet guests, and assist with billing while promoting hotel facilities and services.

Prospective candidates should have a service-oriented mindset, experience with Opera/Opera Cloud, and fluency in English and Arabic. UAE residency and immediate availability are advantageous for this on-site role.