Guest Experience Agent - Bilingual English/Arabic

IdeaCrate Edutainment Company LLC; Abu Dhabi; On-site; AED 54,000 - 89,000; Full time

Job summary

IdeaCrate Edutainment Company LLC in Abu Dhabi is seeking a Call Center Agent to be the first point of contact for guests, handling inquiries, reservations, and support via phone, email, and WhatsApp. The role requires a friendly, responsive, and knowledgeable approach to our entertainment offerings.

Responsibilities include logging bookings in CRM, assisting with registrations, upselling current promotions, and coordinating with events teams to ensure guest satisfaction.

Qualifications

• 1–3 years of call center or customer-facing experience.
• Excellent command of English and Arabic.
• Friendly, energetic, guest-focused demeanor.

Responsibilities

• Answer inbound calls, emails, and WhatsApp/chatbot messages with courtesy.
• Provide information on activities, packages, bookings, events, memberships, timings, promotions.
• Log bookings and customer details in CRM/POS and ensure follow-ups.

Skills

Bilingual English & Arabic

Excellent communication

Multitasking

CRM software

Education

Bachelor’s degree in business/communications

High school diploma

Tools

CRM software

Job description

IdeaCrate Edutainment Company LLC in Abu Dhabi is seeking a Call Center Agent to be the first point of contact for guests, handling inquiries, reservations, and support via phone, email, and WhatsApp. The role requires a friendly, responsive, and knowledgeable approach to our entertainment offerings.

Responsibilities include logging bookings in CRM, assisting with registrations, upselling current promotions, and coordinating with events teams to ensure guest satisfaction.