Bilingual Guest Experience Specialist — Call Center

IdeaCrate Edutainment Company LLC; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

IdeaCrate Edutainment Company LLC in the United Arab Emirates is hiring a Call Center Agent to be the first point of contact for guests, handling inquiries, reservations, and general service via phone, email, and messaging. The role requires a friendly, responsive, guest-focused mindset and strong English and Arabic communication.

The successful candidate will manage bookings, upsell current offers, log details in CRM/POS, and coordinate with events and operations to ensure a seamless guest

Qualifications

• Bachelor’s degree in business, communications, or related field, or high school diploma.
• 1–3 years in a call center or customer-facing role, preferably in hospitality/retail/entertainment.
• Fluency in English and Arabic is mandatory.
• Proficient with CRM and call center tools; able to multitask.

Responsibilities

• Answer inbound calls, emails, and messages with courtesy and professionalism.
• Provide accurate information on activities, packages, events, and promotions.
• Assist customers with bookings and registrations for services.
• Resolve customer concerns or complaints promptly and escalate when needed.
• Log bookings and customer details in CRM/POS accurately.
• Promote current offers and upsell suitable packages.
• Coordinate with operations and events for real-time updates.
• Participate in training and team meetings; support during high-volume periods.

Skills

Communication skills

English and Arabic

Guest-focused

Multitasking

Education

Bachelor’s degree in Business/Communications

High school diploma

Customer service/communications diploma

Tools

CRM software

POS system

Call center software

Job description

IdeaCrate Edutainment Company LLC in the United Arab Emirates is hiring a Call Center Agent to be the first point of contact for guests, handling inquiries, reservations, and general service via phone, email, and messaging. The role requires a friendly, responsive, guest-focused mindset and strong English and Arabic communication.

The successful candidate will manage bookings, upsell current offers, log details in CRM/POS, and coordinate with events and operations to ensure a seamless guest