Bilingual Guest Support Agent — English/Arabic

IdeaCrate; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Job summary

IdeaCrate in Abu Dhabi is seeking a friendly Call Center Agent to manage guest inquiries via phone, email, and messaging platforms. You will provide accurate information on activities, packages, and events while assisting with reservations and registrations.

The role requires strong English and Arabic communication, the ability to handle high volumes, and a guest-first attitude. You will log transactions in CRM/POS and support cross-functional teams as needed.

Qualifications

• 1–3 years of call center or customer-facing experience
• Fluency in English and Arabic is mandatory
• Hospitality, retail or entertainment sector experience preferred
• Bachelor’s degree or higher preferred

Responsibilities

• Answer inbound calls, emails, and WhatsApp/chatbot messages from guests with courtesy and professionalism.
• Provide accurate information on activities, packages, events, and promotions.
• Assist customers with booking reservations and registrations.
• Resolve customer concerns promptly and escalate complex issues when needed.
• Log bookings and customer details in the CRM/POS and ensure proper follow-ups.
• Promote offers, events, and promotions; upsell suitable packages.
• Coordinate with operations, events, and birthday teams for updates.
• Share guest feedback with relevant departments and participate in team trainings.

Skills

Excellent communication

Bilingual English/Arabic

Customer-focused

CRM software

Call center experience

Education

Bachelor’s degree in business/communications

High school diploma or equivalent

Tools

CRM software

POS system

Job description

IdeaCrate in Abu Dhabi is seeking a friendly Call Center Agent to manage guest inquiries via phone, email, and messaging platforms. You will provide accurate information on activities, packages, and events while assisting with reservations and registrations.

The role requires strong English and Arabic communication, the ability to handle high volumes, and a guest-first attitude. You will log transactions in CRM/POS and support cross-functional teams as needed.