Front Desk & Customer Experience Specialist

IdeaCrate; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

IdeaCrate is seeking a proactive front desk and customer service associate in Dubai to welcome families, explain pricing packages, and handle inquiries. You will support administrative tasks, maintain the front desk area, and coordinate events when needed.

The role emphasizes strong communication, organization, and teamwork in a child-focused environment. Key responsibilities include explaining services, managing calls, handling pricing disputes, and promoting the Kidsapp platform for bookings

Qualifications

• Knowledge of office administration and record-keeping practices.
• Experience in customer service and handling financial transactions.
• Familiarity with playgroup/nursery operations and child-facing environments.
• Strong communication skills and proficiency with common software tools.
• Ability to manage multiple tasks, stay organized, and maintain attention to detail.

Responsibilities

• Engage with customers to explain pricing packages and address concerns.
• Handle incoming calls and route to the appropriate team member.
• Resolve pricing-related complaints while ensuring a positive experience.
• Greet parents and create a welcoming front-desk environment.
• Promote the Kidsapp platform for promotions and bookings.
• Maintain a daily checklist covering inventory, updates, and front desk cleanliness.
• Conduct daily inventory of arts and crafts supplies and address weekend counting challenges.
• Update the ODOO system and troubleshoot OTP delays.
• Act as party coordinator when needed and support team tasks during busy periods.
• Support team collaboration and uphold TRIBE values in daily interactions.

Skills

Office administration

Customer service

Record keeping

Financial transactions

Playgroup/ Nursery operations

Communication skills

Software proficiency

Organizational skills

Customer interaction

Multitasking

Attention to detail

Time management

Problem solving

Team collaboration

Job description

IdeaCrate is seeking a proactive front desk and customer service associate in Dubai to welcome families, explain pricing packages, and handle inquiries. You will support administrative tasks, maintain the front desk area, and coordinate events when needed.

The role emphasizes strong communication, organization, and teamwork in a child-focused environment. Key responsibilities include explaining services, managing calls, handling pricing disputes, and promoting the Kidsapp platform for bookings