Guest Communications & Concierge Agent

Paramount Hotel Dubai; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

Paramount Hotel Dubai is seeking a friendly Switchboard/Telephone Operator to join our team. You will answer all incoming calls, provide information on services, outlets, hours, and local attractions, and maintain accurate contact directories.

The ideal candidate has at least 2 years in a 5-star hotel communications center, superb telephone manners, strong Front Office knowledge, and proficiency with Microsoft Office.

Qualifications

• Minimum 2 years of experience in a Switchboard/Telephone Operator role within a 5-star hotel in the Middle East or in a Communication Centre.
• Clear, calm, friendly, and courteous telephone manner.
• Good understanding of Front Office and hotel operations.

Responsibilities

• Answer all incoming calls from guests and colleagues in a friendly, professional manner.
• Provide accurate information about hotel services, outlets, facilities, hours, and Dubai attractions.
• Maintain up-to-date internal directories and VIP information for quick reference.
• Record and relay guest requests and comments to the appropriate departments.
• Follow safety regulations and report emergencies promptly.

Skills

Telephone etiquette

Front Office operations

Communication skills

Guest service

MS Office

Tools

Microsoft Office

Job description

Paramount Hotel Dubai is seeking a friendly Switchboard/Telephone Operator to join our team. You will answer all incoming calls, provide information on services, outlets, hours, and local attractions, and maintain accurate contact directories.

The ideal candidate has at least 2 years in a 5-star hotel communications center, superb telephone manners, strong Front Office knowledge, and proficiency with Microsoft Office.