Front Office Phone Concierge

Khalidiya Palace Rayhaan by Rotana; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Khalidiya Palace Rayhaan by Rotana in Abu Dhabi seeks a dynamic Telephone Operator to handle all guest calls with professional, guest-focused service. The role requires strong English communication and familiarity with hotel operations, including the Opera system.

The candidate should be diploma/degree-qualified in hospitality, be a great team player, and thrive in a fast-paced, multicultural environment. On-site role with Rotana standards and a focus on personalized guest experiences.

Qualifications

• Excellent written and verbal English communication skills.
• Diploma/degree in hospitality required or preferred.
• Opera system experience is advantageous.

Responsibilities

• Answer and handle every guest call professionally and warmly.
• Coordinate with other departments to ensure smooth service delivery.
• Greet guests by name and uphold Rotana standards in all interactions.
• Maintain wake-up call sheets and ensure timely delivery of calls.
• Take and relay messages accurately for guests and management.

Skills

English Proficiency

Telephone Etiquette

Guest Service

Team Player

Customer Focus

Education

Diploma/Degree in Hospitality

Tools

Opera System

Job description

Khalidiya Palace Rayhaan by Rotana in Abu Dhabi seeks a dynamic Telephone Operator to handle all guest calls with professional, guest-focused service. The role requires strong English communication and familiarity with hotel operations, including the Opera system.

The candidate should be diploma/degree-qualified in hospitality, be a great team player, and thrive in a fast-paced, multicultural environment. On-site role with Rotana standards and a focus on personalized guest experiences.