Concierge Service Desk Agent

St. Regis; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

St. Regis Dubai is seeking a polished Guest Services Associate to answer and record guest calls, operate the switchboard, and handle wake-up requests. You will relay messages, assist with internet access, and coordinate with bell staff to deliver seamless service.

This role requires a high school diploma, no prior experience necessary, and a professional appearance. You will maintain confidentiality and uphold Marriott standards while supporting a diverse guest experience in a luxury hotel.

Qualifications

• High school diploma or GED required.
• Demonstrated customer service orientation preferred.
• Excellent communication and interpersonal skills essential.
• Ability to maintain confidentiality and professional appearance.

Responsibilities

• Answer and process guest calls and requests.
• Operate telephone switchboard and transfer calls as needed.
• Relay messages accurately and promptly to guests and staff.
• Assist guests with internet access and directions.
• Coordinate with bell/valet staff to fulfill requests.
• Maintain Marriott standards and confidentiality.

Skills

Communication skills

Customer service

Discretion/confidentiality

Education

High school diploma or GED

Tools

POS systems

Computers

Job description

St. Regis Dubai is seeking a polished Guest Services Associate to answer and record guest calls, operate the switchboard, and handle wake-up requests. You will relay messages, assist with internet access, and coordinate with bell staff to deliver seamless service.

This role requires a high school diploma, no prior experience necessary, and a professional appearance. You will maintain confidentiality and uphold Marriott standards while supporting a diverse guest experience in a luxury hotel.