Guest Communications Specialist (Phone & Concierge)

Salayel Hospitality; Abu Dhabi; On-site; AED 45,000 - 73,000; Full time

Benefits offered by this job

Competitive salary package

Professional work environment

Growth and development opportunities

Job summary

A hospitality company in Abu Dhabi is seeking a courteous Telephone Operator to join their team. The successful candidate will handle calls, provide information about services, and assist guests with inquiries. Applicants should have a customer service mindset, previous hospitality experience is preferred, and excellent communication skills in English are essential. This role offers a competitive salary and opportunities for growth within the organization.

Qualifications

• Previous experience in a similar role within hospitality is preferred.
• Pleasant voice and professional telephone etiquette.
• Basic computer knowledge.

Responsibilities

• Handle all incoming and outgoing calls in a professional manner.
• Provide accurate information about hotel services.
• Direct calls to appropriate departments efficiently.
• Assist guests with inquiries and requests.

Skills

Excellent communication skills in English

Customer service mindset

Professional telephone etiquette

Ability to work under pressure

Job description

A hospitality company in Abu Dhabi is seeking a courteous Telephone Operator to join their team. The successful candidate will handle calls, provide information about services, and assist guests with inquiries. Applicants should have a customer service mindset, previous hospitality experience is preferred, and excellent communication skills in English are essential. This role offers a competitive salary and opportunities for growth within the organization.