Guest-Centric Reservations Lead

Al Maha Arjaan by Rotana

Abu Dhabi

On-site

AED 89,000 - 134,000

Full time

7 days ago

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Job summary

Al Maha Arjaan by Rotana in Abu Dhabi seeks an Assistant Reservations Manager delivering outstanding guest service and professional image, with clear communication on all reservation matters to ensure smooth delivery. Responsibilities include maintaining admin standards, coordinating group reservations, upselling, applying credit policies, supporting sales activities and confirming all requests within 24 hours.

Knowledge of Opera is highly recommended.

Qualifications

Degree in hospitality field; excellent written and verbal English; strong interpersonal and negotiation skills; computer literacy; Opera knowledge recommended.

Responsibilities

Ensure all administration procedures are maintained to hotel and company standards.
Maintain during the reservation process of groups a close relationship with group leaders and coordinate and finalize all requirements with them.
Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times.
Understand the hotel credit policy and ensure it is applied while making group reservations.
Positively contribute to all the sales activities within the hotel and maximize sales opportunities.
Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported.
Ensure all reservations and requests are confirmed within 24 hours.