Guest Reservations Specialist: Service-Driven & Proactive

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 89,000 - 156,000; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi seeks a Reservations Agent to deliver exceptional guest service by processing reservations, maintaining accuracy and providing creative solutions. You will manage inquiries, stay updated on promotions and ensure smooth communication across channels.

The ideal candidate has hospitality education, hotel reservations experience, and strong English communication skills. A proactive, customer-focused approach and teamwork are essential for success.

Qualifications

• Diploma or degree in hospitality field.
• Previous experience in hotel reservations.
• Computer literacy with excellent communication in English.
• Additional language skills are an asset.

Responsibilities

• Process and confirm guest room reservations via phone, letter, or fax.
• Input reservations into the system and attend to inquiries, complaints and requests.
• Stay up to date with promotions and apply rate management.
• Maintain knowledge of rate structures and hotel facilities.
• Maintain an accurate filing system and collate reports as required.
• Promote and maintain good public relations and maximize business.
• Maintain an accurate room status at all times.
• Answer all incoming calls and input fax information, monitor emails.
• Organize visa requests for hotel guests per hotel policy and upsell when opportunities arise.

Skills

Customer focus

Proactive

Communication skills

Teamwork

Adaptability

Education

Hospitality diploma/degree

Tools

Reservation system software

Job description

Saadiyat Rotana Resort & Villas in Abu Dhabi seeks a Reservations Agent to deliver exceptional guest service by processing reservations, maintaining accuracy and providing creative solutions. You will manage inquiries, stay updated on promotions and ensure smooth communication across channels.

The ideal candidate has hospitality education, hotel reservations experience, and strong English communication skills. A proactive, customer-focused approach and teamwork are essential for success.