Guest-Centric Front Desk Agent | Opera PMS Expert in Dubai

Confidential; Dubai; On-site; AED 28,000 - 42,000; Full time

Job summary

Confidential in Dubai is seeking a professional Front Desk Agent to join its front office team. The role focuses on delivering outstanding guest service, managing check-ins/outs, and supporting daily front desk operations in a fast-paced hospitality environment.

Ideal candidates will have hotel reception experience and be confident in Opera PMS, with a polished, guest-centric approach. UAE-based candidates are preferred.

Qualifications

• Previous experience in a hotel front office role.
• Excellent communication and guest service skills.
• Professional appearance and customer-focused attitude.

Responsibilities

• Welcome guests and provide a professional and friendly front desk experience.
• Handle guest check-ins, check-outs, and reservation requests efficiently.
• Operate Opera PMS for reservations, room assignments, and guest records.
• Respond to guest inquiries and resolve issues in a timely and professional manner.
• Coordinate with housekeeping and other hotel departments to ensure seamless guest services.
• Maintain accurate records and assist with daily front office operations.

Skills

Communication skills

Guest service

Tools

Opera PMS

Job description

Confidential in Dubai is seeking a professional Front Desk Agent to join its front office team. The role focuses on delivering outstanding guest service, managing check-ins/outs, and supporting daily front desk operations in a fast-paced hospitality environment.

Ideal candidates will have hotel reception experience and be confident in Opera PMS, with a polished, guest-centric approach. UAE-based candidates are preferred.