Front Desk Agent

Confidential; Dubai; On-site; AED 28,000 - 42,000; Full time

Job summary

Confidential in Dubai is seeking a professional Front Desk Agent to join its front office team. The role focuses on delivering outstanding guest service, managing check-ins/outs, and supporting daily front desk operations in a fast-paced hospitality environment.

Ideal candidates will have hotel reception experience and be confident in Opera PMS, with a polished, guest-centric approach. UAE-based candidates are preferred.

Qualifications

• Previous experience in a hotel front office role.
• Excellent communication and guest service skills.
• Professional appearance and customer-focused attitude.

Responsibilities

• Welcome guests and provide a professional and friendly front desk experience.
• Handle guest check-ins, check-outs, and reservation requests efficiently.
• Operate Opera PMS for reservations, room assignments, and guest records.
• Respond to guest inquiries and resolve issues in a timely and professional manner.
• Coordinate with housekeeping and other hotel departments to ensure seamless guest services.
• Maintain accurate records and assist with daily front office operations.

Skills

Communication skills

Guest service

Tools

Opera PMS

Job description

A hotel apartment in Dubai is looking for a professional and customer-oriented Front Desk Agent to join its front office team. The ideal candidate will have previous hotel reception experience and be confident in delivering outstanding guest service while ensuring smooth day-to-day front desk operations.

Candidates currently available in the UAE will be given preference.

Key Responsibilities

• Welcome guests and provide a professional and friendly front desk experience.
• Handle guest check-ins, check-outs, and reservation requests efficiently.
• Operate Opera PMS for reservations, room assignments, and guest records.
• Respond to guest inquiries and resolve issues in a timely and professional manner.
• Coordinate with housekeeping and other hotel departments to ensure seamless guest services.
• Maintain accurate records and assist with daily front office operations.

Requirements

• Previous experience in a hotel front office role.
• Proficiency in Opera PMS.
• Excellent communication and guest service skills.
• Professional appearance and customer-focused attitude.
• Ability to work in a fast-paced hospitality environment.
• Candidates currently available in the United Arab Emirates are preferred.
• Strong knowledge of:
  • Opera PMS.
  • Front office and hotel reception procedures.
  • Guest service standards and hospitality operations.