Front Office Duty Manager - Guest Experience Leader

Pullman Hotels & Resorts; Dubai; On-site; AED 65,000 - 100,000; Full time

Job summary

Accor in Dubai is seeking a proactive Duty Manager to oversee daily front office operations and ensure an exceptional guest experience. You will lead the team, manage guest concerns, and coordinate with Sales, Accounting, Housekeeping and Reservations to deliver memorable moments.

The role requires strong leadership, problem-solving, and the ability to handle shifts effectively in a fast-paced hotel environment. Experience with Opera PMS is preferred.

Qualifications

• Experience in a similar role.
• Service-focused personality essential with leadership experience.
• Experience working with Opera or related system.

Responsibilities

• Oversee sales, organization and quality of front office services for guests.
• Demonstrate commitment to guest service excellence.
• Recruitment, selection and training for all front office positions.

Skills

Leadership experience

Customer service

Communication

Tools

Opera PMS

Job description

Accor in Dubai is seeking a proactive Duty Manager to oversee daily front office operations and ensure an exceptional guest experience. You will lead the team, manage guest concerns, and coordinate with Sales, Accounting, Housekeeping and Reservations to deliver memorable moments.

The role requires strong leadership, problem-solving, and the ability to handle shifts effectively in a fast-paced hotel environment. Experience with Opera PMS is preferred.