Group Desk Lead – Luxury Resort

Wynn Al Marjan Island; Dubai; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

Leave policy

Healthcare package

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island seeks a Group Desk Coordinator to join the Group Desk team and manage all group arrivals, rooming lists, and related guest services for a luxury resort opening in 2027. The role requires close collaboration with Front Office, Sales, and Event teams to deliver seamless group experiences.

The ideal candidate will have 2+ years in luxury hospitality, strong organizational skills, and fluency in English, with a flexible schedule including weekends and evenings.

Qualifications

• Minimum 2 years in Front Office, Reservations, Groups & Events, or Guest Services in luxury hotels or resorts.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Fluency in English; additional languages preferred.

Responsibilities

• Coordinate all group arrivals and departures and in-house activities.
• Review and manage rooming lists, guest information, and group reservations.
• Collaborate with Front Office, Reservations, Housekeeping, Sales, and Event teams to fulfill group needs.
• Prepare registration materials, itineraries, and welcome amenities for groups.
• Serve as primary Front Office contact for group inquiries and coordination.
• Monitor arrivals/departures and ensure guestrooms are prepared.
• Assist with group check-in operations and high-volume arrivals.
• Communicate changes to rooming lists, billing, VIP designations, and requests.
• Maintain records and reports related to group operations.
• Ensure compliance with Forbes Five-Star standards and company procedures.

Skills

Front Office

Group reservations

Guest services

Communication

Interdepartmental collaboration

Organization

Tools

Opera Cloud

Microsoft Office

Job description

Wynn Al Marjan Island seeks a Group Desk Coordinator to join the Group Desk team and manage all group arrivals, rooming lists, and related guest services for a luxury resort opening in 2027. The role requires close collaboration with Front Office, Sales, and Event teams to deliver seamless group experiences.

The ideal candidate will have 2+ years in luxury hospitality, strong organizational skills, and fluency in English, with a flexible schedule including weekends and evenings.