Group Desk Coordinator — Luxury Resort Operations

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 167,000 - 234,000; Full time

Benefits offered by this job

Healthcare package

Incentive programs

Job summary

Wynn Al Marjan Island seeks a Group Desk Coordinator to join the resort’s Group Desk team on a full-time basis. The role focuses on coordinating all group arrivals, departures, and activities, while ensuring accurate rooming lists and seamless communication across Front Office, Reservations, Housekeeping, Sales, and Event teams.

Ideal candidates have at least 2 years in luxury hotel environments, strong organizational and communication skills, and fluency in English.

Qualifications

• Minimum 2 years of Front Office, Reservations, Groups & Events, Convention Services, or Guest Services experience.

Responsibilities

• Coordinate all group arrivals, departures, and in-house group activities in accordance with established procedures.
• Review and manage rooming lists, guest information, special requests, and group reservations to ensure accuracy prior to arrival.
• Coordinate group room assignments with Front Office leadership, Reservations, Housekeeping, Sales, Celebration & Event, and Revenue Management.
• Prepare and organize key packets, registration materials, itineraries, collateral, and welcome amenities for arriving groups.
• Serve as the primary Front Office contact for group-related inquiries and operational coordination.
• Liaise with Sales, Convention Services, Event Management, and other departments to communicate and execute group requirements.
• Monitor group arrivals and departures, ensuring guestrooms are prepared and operational requirements are met.
• Assist with dedicated group check-in operations, including pop-up check-in locations and high-volume arrivals.
• Track and communicate changes to rooming lists, billing instructions, VIP designations, and special requests.
• Support guest issue resolution and service recovery for group guests as needed.
• Maintain accurate records, reports, and documentation related to group operations.
• Ensure compliance with company policies, procedures, and Forbes Five-Star service standards.
• Support departmental projects, operational planning, and opening readiness initiatives.

Skills

Front Office experience

Reservations

Groups & Events

Opera Cloud

Microsoft Office

Multitasking

Communication

Tools

Opera Cloud

MS Office

Job description

Wynn Al Marjan Island seeks a Group Desk Coordinator to join the resort’s Group Desk team on a full-time basis. The role focuses on coordinating all group arrivals, departures, and activities, while ensuring accurate rooming lists and seamless communication across Front Office, Reservations, Housekeeping, Sales, and Event teams.

Ideal candidates have at least 2 years in luxury hotel environments, strong organizational and communication skills, and fluency in English.