Coordinator - Group Desk

Wynn Al Marjan Island; Dubai; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

Leave policy

Healthcare package

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island seeks a Group Desk Coordinator to join the Group Desk team and manage all group arrivals, rooming lists, and related guest services for a luxury resort opening in 2027. The role requires close collaboration with Front Office, Sales, and Event teams to deliver seamless group experiences.

The ideal candidate will have 2+ years in luxury hospitality, strong organizational skills, and fluency in English, with a flexible schedule including weekends and evenings.

Qualifications

• Minimum 2 years in Front Office, Reservations, Groups & Events, or Guest Services in luxury hotels or resorts.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Fluency in English; additional languages preferred.

Responsibilities

• Coordinate all group arrivals and departures and in-house activities.
• Review and manage rooming lists, guest information, and group reservations.
• Collaborate with Front Office, Reservations, Housekeeping, Sales, and Event teams to fulfill group needs.
• Prepare registration materials, itineraries, and welcome amenities for groups.
• Serve as primary Front Office contact for group inquiries and coordination.
• Monitor arrivals/departures and ensure guestrooms are prepared.
• Assist with group check-in operations and high-volume arrivals.
• Communicate changes to rooming lists, billing, VIP designations, and requests.
• Maintain records and reports related to group operations.
• Ensure compliance with Forbes Five-Star standards and company procedures.

Skills

Front Office

Group reservations

Guest services

Communication

Interdepartmental collaboration

Organization

Tools

Opera Cloud

Microsoft Office

Job description

Job Description:

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Group Desk Coordinator to join the resort’s Group Desk team.

Responsibilities

• Coordinate all group arrivals, departures, and in-house group activities in accordance with established procedures.
• Review and manage rooming lists, guest information, special requests, and group reservations to ensure accuracy prior to arrival.
• Coordinate group room assignments in collaboration with Front Office leadership, Reservations, Housekeeping, Hotel Sales, Celebration & Event, and Revenue Management.
• Prepare and organize key packets, registration materials, itineraries, collateral, and welcome amenities for arriving groups.
• Serve as the primary Front Office contact for group-related inquiries and operational coordination.
• Liaise with Sales, Convention Services, Event Management, and other departments to ensure group requirements are communicated and executed.
• Monitor group arrivals and departures, ensuring guestrooms are prepared and operational requirements are met.
• Assist with dedicated group check-in operations, including pop-up check-in locations and high-volume arrivals.
• Track and communicate changes to rooming lists, billing instructions, VIP designations, and special requests.
• Support guest issue resolution and service recovery for group guests when required.
• Maintain accurate records, reports, and documentation related to group operations.
• Ensure compliance with company policies, operational procedures, and Forbes Five-Star service standards.
• Support departmental projects, operational planning, and opening readiness initiatives as assigned.

About You

• Minimum 2 years of Front Office, Reservations, Groups & Events, Convention Services, or Guest Services experience, preferably within a luxury hotel or resort.
• Strong understanding of hotel operations, group reservations, room assignments, and guest arrival processes.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to collaborate across departments.
• Proficiency in Property Management System (i.e. Opera Cloud) and Microsoft Office applications.
• Strong problem-solving and service recovery skills.
• Fluency in English required; additional languages preferred.
• Professional appearance and guest-focused attitude.
• Flexible schedule including weekends, holidays, and evenings.
• Prior experience within luxury hospitality environments preferred.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE.

• an excellent leave policy
• a healthcare package and incentive programs
• other employee benefits