Group Desk Coordinator – Luxury Resort Operations

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Incentives

Other benefits

Job summary

Wynn Al Marjan Island is seeking a Group Desk Coordinator to join the resort's Group Desk team. The role focuses on coordinating all group arrivals/departures, managing rooming lists, and ensuring smooth operational support with multiple departments.

The ideal candidate will have 2+ years in Front Office, Reservations, Groups & Events, or Guest Services, with strong organizational skills and English fluency. Employment is on-site in the UAE with a competitive benefits package.

Qualifications

• Minimum 2 years Front Office, Reservations, Groups & Events, or Guest Services experience.
• Strong understanding of hotel operations, group reservations, room assignments, and guest arrival processes.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Fluency in English; additional languages preferred.

Responsibilities

• Coordinate all group arrivals, departures and in-house group activities according to established procedures.
• Review and manage rooming lists, guest information, special requests, and group reservations to ensure accuracy prior to arrival.
• Coordinate group room assignments with Front Office leadership, Reservations, Housekeeping, Hotel Sales, Celebration & Event, and Revenue Management.
• Prepare and organize key packets, registration materials, itineraries, collateral, and welcome amenities for arriving groups.
• Serve as the primary Front Office contact for group-related inquiries and operational coordination.
• Liaise with Sales, Convention Services, Event Management and other departments to ensure group requirements are communicated and executed.
• Monitor group arrivals and departures ensuring guestrooms are prepared and operational requirements are met.
• Assist with dedicated group check-in operations including pop-up check-in locations and high-volume arrivals.
• Track and communicate changes to rooming lists, billing instructions, VIP designations and special requests.
• Support guest issue resolution and service recovery for group guests when required.
• Maintain accurate records, reports and documentation related to group operations.
• Ensure compliance with company policies, operational procedures and Forbes Five-Star service standards.
• Support departmental projects, operational planning and opening readiness initiatives as assigned.

Skills

Strong communication

Attention to detail

Multitasking

Team collaboration

Fluency in English

Problem solving

Opera Cloud proficiency

Microsoft Office

Tools

Opera Cloud

Microsoft Office

Job description

Wynn Al Marjan Island is seeking a Group Desk Coordinator to join the resort's Group Desk team. The role focuses on coordinating all group arrivals/departures, managing rooming lists, and ensuring smooth operational support with multiple departments.

The ideal candidate will have 2+ years in Front Office, Reservations, Groups & Events, or Guest Services, with strong organizational skills and English fluency. Employment is on-site in the UAE with a competitive benefits package.