Group Desk Coordinator – Luxury Resort Ops

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Group Desk Coordinator to join the resort’s Group Desk team in Ras Al Khaimah. You will coordinate group arrivals, reviews rooming lists, and liaise with multiple departments to ensure seamless group operations.

The role requires at least 2 years in Front Office or related areas, excellent organizational and communication skills, and fluency in English. Knowledge of Opera Cloud and MS Office is essential. Flexibility for weekends and evenings is expected.

Qualifications

• Minimum 2 years of Front Office, Reservations, Groups & Events, Convention Services, or Guest Services experience in luxury hotel or resort.
• Understanding of hotel operations, group reservations, room assignments, and guest arrival processes.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication and interpersonal skills with cross-department collaboration.
• Proficiency in Opera Cloud and Microsoft Office applications.
• Fluency in English; additional languages preferred.

Responsibilities

• Coordinate all group arrivals, departures, and in-house group activities per procedures.
• Review and manage rooming lists, guest information, special requests, and group reservations for arrival accuracy.
• Coordinate group room assignments with Front Office leadership, Reservations, Housekeeping, Sales, Events, and Revenue Management.
• Prepare key packets, registration materials, itineraries, collateral, and welcome amenities for arriving groups.
• Serve as the primary Front Office contact for group-related inquiries and operations.
• Liaise with Sales, Convention Services, Event Management, and other departments to ensure group requirements are communicated.
• Monitor group arrivals/departures; ensure guestrooms are prepared and operational needs are met.
• Assist with group check-in operations including pop-up locations and high-volume arrivals.
• Track and communicate changes to rooming lists, billing instructions, VIP designations, and requests.
• Support guest issue resolution and service recovery for group guests when needed.
• Maintain accurate records, reports, and documentation for group operations.
• Ensure compliance with policies and Forbes Five-Star service standards.
• Support departmental projects, planning, and opening readiness initiatives.

Skills

Communication skills

Organizational skills

Multitasking

English fluency

Customer service

Team collaboration

Problem solving

Tech proficiency

Tools

Opera Cloud

Microsoft Office

Job description

Wynn Al Marjan Island is seeking a Group Desk Coordinator to join the resort’s Group Desk team in Ras Al Khaimah. You will coordinate group arrivals, reviews rooming lists, and liaise with multiple departments to ensure seamless group operations.

The role requires at least 2 years in Front Office or related areas, excellent organizational and communication skills, and fluency in English. Knowledge of Opera Cloud and MS Office is essential. Flexibility for weekends and evenings is expected.