Guest Experience Agent – Luxury Resort Call Center

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 45,000 - 67,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Call Center Agent to join the resort’s Operations team in Ras Al Khaimah. You will handle guest inquiries across calls, email, and digital channels, assist with reservations, and maintain brand-aligned communication.

The role requires strong English communication, the ability to multitask, and flexibility to work weekends/evenings in a fast-paced hospitality environment.

Qualifications

• Experience in a call center or customer service role preferred.
• Strong verbal communication and listening skills.
• Ability to multitask in a fast-paced environment.
• Proficient in MS Office and property management systems.
• Fluency in English; additional languages are a plus.

Responsibilities

• Answer incoming calls promptly and professionally, following brand standards.
• Handle guest interactions across channels including calls, email, and digital platforms.
• Assist guests with room reservations, service requests, and general inquiries.
• Manage a variety of reservation and service-related requests across different touchpoints.
• Maintain high standards of written and verbal communication aligned with brand tone.
• Coordinate with internal departments to deliver seamless guest experience.
• Provide accurate information about hotel services, amenities, and local attractions.
• Handle guest complaints with empathy and solution-oriented thinking.

Skills

Verbal communication

Multitasking

Customer service

Phone etiquette

Fast-paced environment

Tools

MS Office

Property management systems

Job description

Wynn Al Marjan Island is seeking a Call Center Agent to join the resort’s Operations team in Ras Al Khaimah. You will handle guest inquiries across calls, email, and digital channels, assist with reservations, and maintain brand-aligned communication.

The role requires strong English communication, the ability to multitask, and flexibility to work weekends/evenings in a fast-paced hospitality environment.