Luxury Front Office Room Controller

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 100,000 - 167,000; Full time

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Front Office Room Controller to join the resort’s Front Office – Resort Tower Operations team. You will oversee room inventory, coordinate with Housekeeping, and support guest flow during peak periods.

The ideal candidate has at least 3 years in luxury hospitality, experience with Opera Cloud, and strong communication and organizational skills. The position offers a competitive UAE salary and benefits in a Forbes Five-Star standard environment.

Qualifications

• Minimum 3 years in luxury hospitality, front office or rooms division.
• Experience as Room Controller or Front Desk Supervisor preferred.
• Strong room inventory management and hotel operations knowledge.
• Excellent verbal and written communication with attention to detail.
• Proficient with Opera Cloud and MS Office.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Oversee room inventory and assignment for high-volume arrivals and departures.
• Coordinate with Housekeeping and Facilities to ensure room readiness and availability.
• Monitor real-time room status and prioritise allocations based on guest type and arrival time.
• Optimize blocking strategy to maximize efficiency and upselling opportunities.
• Support Front Desk operations by managing guest flow during peak periods.
• Update PMS (Opera Cloud) with room status, availability, and assignments.

Skills

Room inventory management

Front Office operations

Opera Cloud

Communication skills

Organizational skills

Microsoft Office

Tools

Microsoft Office

Job description

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Front Office Room Controller to join the resort’s Front Office – Resort Tower Operations team. You will oversee room inventory, coordinate with Housekeeping, and support guest flow during peak periods.

The ideal candidate has at least 3 years in luxury hospitality, experience with Opera Cloud, and strong communication and organizational skills. The position offers a competitive UAE salary and benefits in a Forbes Five-Star standard environment.