Luxury Front Office Command Center Agent

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 50,000 - 78,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Command Center Agent – Front Office to join the resort’s Call Center team, handling guest calls, emails, and inquiries with Forbes Five-Star standards.

Applicants should have luxury hospitality experience, strong English communication, and a guest-centric mindset. Flexible shifts, including nights and weekends, are required; MS Office and Opera Cloud skills are a plus.

Qualifications

• Experience in Forbes Travel Guide or luxury hospitality is preferred.
• Experience in Call Center, Guest Relations or Front Office operations.

Responsibilities

• Answer incoming calls professionally according to brand and Forbes Five-Star standards.
• Respond to pre-arrival emails and guest communications with accuracy and personalization.
• Assist guests with room reservations, service requests, and inquiries.
• Coordinate with internal departments to fulfill guest requests promptly.
• Provide accurate information on hotel services, facilities and local attractions.
• Handle guest concerns and complaints with professionalism and empathy; escalate when needed.
• Log and track all guest interactions in the system.
• Process wake-up calls and special arrangements as required.
• Maintain confidentiality and security of guest information.
• Support Front Office during peak periods or events.
• Stay updated with property policies and promotions.
• Deliver service aligned with Forbes Five-Star and Wynn standards.

Skills

Exceptional communication

Fluent English

Guest service mindset

Multitasking

Phone etiquette

Tools

Microsoft Office

Opera Cloud

Job description

Wynn Al Marjan Island is seeking a Command Center Agent – Front Office to join the resort’s Call Center team, handling guest calls, emails, and inquiries with Forbes Five-Star standards.

Applicants should have luxury hospitality experience, strong English communication, and a guest-centric mindset. Flexible shifts, including nights and weekends, are required; MS Office and Opera Cloud skills are a plus.