Coordinator - Group Desk

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Group Desk Coordinator to join the resort’s Group Desk team in Ras Al Khaimah. You will coordinate group arrivals, reviews rooming lists, and liaise with multiple departments to ensure seamless group operations.

The role requires at least 2 years in Front Office or related areas, excellent organizational and communication skills, and fluency in English. Knowledge of Opera Cloud and MS Office is essential. Flexibility for weekends and evenings is expected.

Qualifications

• Minimum 2 years of Front Office, Reservations, Groups & Events, Convention Services, or Guest Services experience in luxury hotel or resort.
• Understanding of hotel operations, group reservations, room assignments, and guest arrival processes.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication and interpersonal skills with cross-department collaboration.
• Proficiency in Opera Cloud and Microsoft Office applications.
• Fluency in English; additional languages preferred.

Responsibilities

• Coordinate all group arrivals, departures, and in-house group activities per procedures.
• Review and manage rooming lists, guest information, special requests, and group reservations for arrival accuracy.
• Coordinate group room assignments with Front Office leadership, Reservations, Housekeeping, Sales, Events, and Revenue Management.
• Prepare key packets, registration materials, itineraries, collateral, and welcome amenities for arriving groups.
• Serve as the primary Front Office contact for group-related inquiries and operations.
• Liaise with Sales, Convention Services, Event Management, and other departments to ensure group requirements are communicated.
• Monitor group arrivals/departures; ensure guestrooms are prepared and operational needs are met.
• Assist with group check-in operations including pop-up locations and high-volume arrivals.
• Track and communicate changes to rooming lists, billing instructions, VIP designations, and requests.
• Support guest issue resolution and service recovery for group guests when needed.
• Maintain accurate records, reports, and documentation for group operations.
• Ensure compliance with policies and Forbes Five-Star service standards.
• Support departmental projects, planning, and opening readiness initiatives.

Skills

Communication skills

Organizational skills

Multitasking

English fluency

Customer service

Team collaboration

Problem solving

Tech proficiency

Tools

Opera Cloud

Microsoft Office

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Group Desk Coordinator to join the resort’s Group Desk team.

Responsibilities

• Coordinate all group arrivals, departures, and in-house group activities in accordance with established procedures.
• Review and manage rooming lists, guest information, special requests, and group reservations to ensure accuracy prior to arrival.
• Coordinate group room assignments in collaboration with Front Office leadership, Reservations, Housekeeping, Hotel Sales, Celebration & Event, and Revenue Management.
• Prepare and organize key packets, registration materials, itineraries, collateral, and welcome amenities for arriving groups.
• Serve as the primary Front Office contact for group-related inquiries and operational coordination.
• Liaise with Sales, Convention Services, Event Management, and other departments to ensure group requirements are communicated and executed.
• Monitor group arrivals and departures, ensuring guestrooms are prepared and operational requirements are met.
• Assist with dedicated group check-in operations, including pop-up check-in locations and high-volume arrivals.
• Track and communicate changes to rooming lists, billing instructions, VIP designations, and special requests.
• Support guest issue resolution and service recovery for group guests when required.
• Maintain accurate records, reports, and documentation related to group operations.
• Ensure compliance with company policies, operational procedures, and Forbes Five-Star service standards.
• Support departmental projects, operational planning, and opening readiness initiatives as assigned.

About You

• Minimum 2 years of Front Office, Reservations, Groups & Events, Convention Services, or Guest Services experience, preferably within a luxury hotel or resort.
• Strong understanding of hotel operations, group reservations, room assignments, and guest arrival processes.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to collaborate across departments.
• Proficiency in Property Management System (i.e. Opera Cloud) and Microsoft Office applications.
• Strong problem-solving and service recovery skills.
• Fluency in English required; additional languages preferred.
• Professional appearance and guest-focused attitude.
• Flexible schedule including weekends, holidays, and evenings.
• Prior experience within luxury hospitality environments preferred.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.