Grocery Operations Field Associate – UAE

Deliveroo; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

25 days annual leave

Medical insurance

Annual flight allowance

Deliveroo Plus & partner discounts

Maternity and paternity benefits

Regular team events and social events

Job summary

Deliveroo is hiring an Operations Associate (L1) for UAE Grocery. This onsite, full-time role covers multiple store locations, focusing on operational excellence, picker performance, and high service standards across the partner network.

You will monitor performance, train pickers on SOPs, analyze issues, and coordinate with central operations. A UAE driving license and ability to work across sites are required, with strong problem-solving and communication skills.

Qualifications

• 1–2 years in grocery, retail or delivery operations.
• Strong problem-solving and communication skills.
• Familiarity with mobile/tablet apps and basic troubleshooting.
• Valid UAE driving license and own car.
• Ability to be on-site at multiple store locations.

Responsibilities

• Monitor site performance using KPIs like order accuracy and fulfillment.
• Investigate performance issues and implement corrective actions.
• Train pickers on SOPs, substitutions, prioritization, and accuracy.
• Create site action plans and report to stakeholders.
• Maintain records of visits and share updates with teams.
• Perform hardware checks on tablets, printers, SIMs and troubleshoot.
• Collaborate with store staff to ensure stock accuracy and efficient prep.

Skills

Problem solving

Communication

Attention to detail

Independent work

Tools

Mobile/tablet apps

Job description

Deliveroo is hiring an Operations Associate (L1) for UAE Grocery. This onsite, full-time role covers multiple store locations, focusing on operational excellence, picker performance, and high service standards across the partner network.

You will monitor performance, train pickers on SOPs, analyze issues, and coordinate with central operations. A UAE driving license and ability to work across sites are required, with strong problem-solving and communication skills.