Driver Operations Associate - UAE

Lever, Inc.; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Lalamove in Dubai is seeking an Associate, Driver Operations to drive end-to-end driver operations in the UAE, ensuring operational excellence and alignment with global standards.

You will bridge local teams with the Driver Operations Manager, analyze UAE market dynamics, onboard and support driver partners, manage KPIs, and document learnings to scale the local fleet growth and market leadership.

Qualifications

• 1–3 years of experience in call centre operations, preferably within Delivery Platforms.
• Experience managing diverse fleet operations (2W and 4W).
• Office-based role serving as the primary point of contact for Driver Partners.

Responsibilities

• Cross Functional Bridge: Facilitate communication between local team and UAE Driver Operations Manager and inter-department.
• Market Insight & Analysis: Develop data-driven understanding of the UAE supply market, regulations, and demographics.
• Standardization & Local Adoption: Adapt and implement local frameworks and standards to resolve bottlenecks.
• Data-Driven Initiatives: Design, execute, and review initiatives using localized data to tackle market-specific challenges.
• Knowledge Sharing: Document learnings from the UAE market and scale insights to grow the local supply market.

Skills

Call center operations

Driver operations coordination

Data analysis

English communication

Excel proficiency

Tools

Excel

Job description

We are looking for an Associate, Driver Operations who thrives in challenges, embraces new ideas, and is excited to help shape what’s next at Lalamove.

Life at Lalamove is fast-paced and dynamic - we’re constantly building and doing things that haven’t been done before. We’re seeking high-energy, quick-thinking individuals who understand driver needs and can build strong, lasting partnerships with our fleet.

Together, we aim to strengthen our driver network and drive our position as a market leader in last-mile, on-demand delivery.

About the role

Core Objective:

Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs.

Key Responsibilities:

• Cross Functional Bridge:Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department.
• Market Insight & Analysis: Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities.
• Standardization & Local Adoption: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks.
• Data-Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities.
• Knowledge Sharing: Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market.

What you'll need:

• 1–3 years of experience in a call centre operations, preferably within Delivery Platforms.
• experience in managing diverse fleet operations, including 2W (Motorbikes/3PL) and 4W vehicles (Cars, Vans, SUVs, and 1T/3T Fence Trucks).
• Office-based role serving as the primary point of contact for Driver Partners.
• Works closely with local teams on Driver acquisition, onboarding, training, community building, retention, and growth of branded vehicles.
• Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.
• Data-driven with exposure to analytics and proficiency in Excel.
• Strong communicator with English proficiency
• Knowledge and understanding of mobile and web technologies
• A valid UAE driving license (preferred).
• May conduct field engagements as needed.