Driver Operations Associate - UAE (2W/4W)

Lalamove; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Lalamove is hiring an Associate, Driver Operations for the UAE market. You will drive end-to-end driver operations, align with global standards, and adapt to local market needs in Dubai.

With 1–3 years in call centre or fleet ops, you’ll manage driver partnerships, onboarding and KPI delivery, while collaborating with local teams to grow the branded vehicle network.

Qualifications

• 1–3 years of experience in call centre operations, preferably within delivery platforms.
• Experience in managing diverse fleet operations (2W/4W).
• Office-based role serving as primary contact for Driver Partners.
• Collaborates with local teams on driver acquisition, onboarding and growth.

Responsibilities

• Cross Functional Bridge: coordinate between local team and UAE Driver Operations Manager.
• Market Insight & Analysis: understand UAE supply market, regulations, demographics.
• Standardization & Local Adoption: apply proven local frameworks to resolve bottlenecks.
• Data-Driven Initiatives: design and review initiatives using localized data.
• Knowledge Sharing: document high-impact learnings to scale insights.

Skills

Call center operations

Fleet operations management

Data analysis

English communication

Driver partnerships

Tools

Excel

Job description

Driver Operations Associate - UAE (2W/4W)

Dubai

City Teams

Full-time

On-site

We are looking for an Associate, Driver Operations who thrives in challenges, embraces new ideas, and is excited to help shape what’s next at Lalamove.

Life at Lalamove is fast-paced and dynamic - we’re constantly building and doing things that haven’t been done before. We’re seeking high-energy, quick-thinking individuals who understand driver needs and can build strong, lasting partnerships with our fleet.

Together, we aim to strengthen our driver network and drive our position as a market leader in last-mile, on-demand delivery.

About the role:

Core Objective:

Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs.

Key Responsibilities:

• Cross Functional Bridge:Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department.
• Market Insight & Analysis: Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities.
• Standardization & Local Adoption: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks.
• Data-Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities.
• Knowledge Sharing: Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market.

What you'll need:

What you’ll need:

• 1–3 years of experience in a call centre operations, preferably within Delivery Platforms.
• Experience in managing diverse fleet operations, including 2W (Motorbikes/3PL) and 4W vehicles (Cars, Vans, SUVs, and 1T/3T Fence Trucks).
• Office-based role serving as the primary point of contact for Driver Partners.
• Works closely with local teams on Driver acquisition, onboarding, training, community building, retention, and growth of branded vehicles.
• Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.
• Data-driven with exposure to analytics and proficiency in Excel.
• Strong communicator with English proficiency
• Knowledge and understanding of mobile and web technologies
• A valid UAE driving license (preferred).
• May conduct field engagements as needed.