Operations Associate – Grocery

Deliveroo; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

25 days annual leave

Medical insurance

Annual flight allowance

Deliveroo Plus & partner discounts

Maternity and paternity benefits

Regular team events and social events

Job summary

Deliveroo is hiring an Operations Associate (L1) for UAE Grocery. This onsite, full-time role covers multiple store locations, focusing on operational excellence, picker performance, and high service standards across the partner network.

You will monitor performance, train pickers on SOPs, analyze issues, and coordinate with central operations. A UAE driving license and ability to work across sites are required, with strong problem-solving and communication skills.

Qualifications

• 1–2 years in grocery, retail or delivery operations.
• Strong problem-solving and communication skills.
• Familiarity with mobile/tablet apps and basic troubleshooting.
• Valid UAE driving license and own car.
• Ability to be on-site at multiple store locations.

Responsibilities

• Monitor site performance using KPIs like order accuracy and fulfillment.
• Investigate performance issues and implement corrective actions.
• Train pickers on SOPs, substitutions, prioritization, and accuracy.
• Create site action plans and report to stakeholders.
• Maintain records of visits and share updates with teams.
• Perform hardware checks on tablets, printers, SIMs and troubleshoot.
• Collaborate with store staff to ensure stock accuracy and efficient prep.

Skills

Problem solving

Communication

Attention to detail

Independent work

Tools

Mobile/tablet apps

Job description

Job description

Operations Associate - L1 (UAE Grocery)

Location: Dubai, UAE

Working pattern: Onsite | Full-time | Shift-based (40 hours per week)

About Deliveroo

Deliveroo is on a mission to change the way people eat. We’re building the platform that customers turn to when they think about food and groceries from weekly shops to last-minute essentials. Our focus is on delivering the best products with speed, accuracy, and reliability through trusted partners and dedicated in-store teams.

Deliveroo’s ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.

The Role

The Operations Associate plays a key role in supporting daily in-store operations across Deliveroo’s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.

The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You’ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground.

Key Responsibilities

• Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.

• Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.

• On-Site Training: Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.

• Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.

• Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.

• Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or elevate hardware issues to ensure seamless live operations.

• Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.

Requirements

• Experience: 1-2 years in grocery, retail, or delivery operations.

• Skills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.

• Technical: Familiarity with mobile/tablet apps and basic troubleshooting.

• Transport: Valid UAE driving license and own car.

• Physical: Ability to be on-site at multiple store locations for extended periods.

Benefits & Perks

• 25 days annual leave + public holidays

• Comprehensive medical insurance

• Annual flight allowance

• Free Deliveroo Plus & partner discounts

• Maternity and paternity benefits

• Regular team events and social activities

Workplace & Diversity

At Deliveroo, we know that people are at the heart of our business. We’re committed to creating a workplace that reflects the diverse world we live in. We make no judgment based on gender, race, religion, or background - all you need is passion for great food and a drive to be part of something exciting.

We offer a range of benefits that support health, well-being, and growth, ensuring our people can thrive both professionally and personally.