Area Store Manager - Grocery Fulfillment

Talabat; Dubai; On-site; AED 156,000 - 246,000; Full time

Job summary

talabat is seeking an Area Store Manager - Grocery Fulfillment in Dubai to lead grocery fulfillment across multiple stores. You will direct 15-20 store supervisors, optimize picking, packing, and rider handovers, and drive improvements in order preparation times and fulfillment accuracy.

The role requires 5-7 years in order fulfillment operations with strong data analytics, food handling standards, and workforce planning.

Qualifications

• Minimum 5-7 years in order fulfillment operations.
• Experience leading 15-20 store supervisors across multiple stores.
• Strong data analysis and dashboard usage to drive decisions.

Responsibilities

• Lead and manage approximately 15-20 grocery store supervisors across an assigned geographical area.
• Monitor daily store performance and ensure operational priorities are understood and executed consistently.
• Supervise the complete grocery order fulfillment flow from picking through packing and rider handover.
• Maintain close control over order preparation times and fulfillment accuracy.
• Ensure pickers and supervisors follow approved food handling, packing, hygiene, and operating procedures.
• Monitor picker utilization and identify opportunities to improve workforce productivity.
• Track item replacement compliance and ensure substitution procedures are followed accurately.
• Monitor out-of-stock levels and work with relevant teams to minimize availability issues.
• Balance operational efficiency with customer experience to avoid compromising service quality.
• Develop store-specific workflows where local conditions require tailoring.

Skills

Grocery fulfillment

Store-branch management

Workforce planning

Performance coaching

Tools

Microsoft Excel

Google Sheets

Job description

Area Store Manager - Grocery Fulfillment Job Snapshot

Role: Area Store Manager - Grocery Fulfillment

Location: Dubai, United Arab Emirates

Industry: Grocery

Function: Store-Branch Management

Experience: 5-7 years in order fulfillment operations, including grocery store fulfillment and picker management

Job Type: Full-time

Position Overview

Area Store Manager - Grocery Fulfillment in Dubai, United Arab Emirates is a Grocery opportunity responsible for leading multiple store supervisors, improving grocery order fulfillment performance, and ensuring efficient pick, pack, and rider handover operations across an assigned geographical area. This hiring role is suited to candidates seeking a grocery operations management job in Dubai with strong experience in workforce planning, picker productivity, food handling standards, fulfillment metrics, 3PL coordination, customer issue resolution, and multi-store team leadership.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Grocery

Function: Store-Branch Management

Salary: 14000-22000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Area Store Manager oversees the operational performance of grocery fulfillment teams across a defined group of stores. The role leads approximately 15-20 store supervisors while ensuring customer orders move efficiently from picking and packing through final handover to riders. Performance in this position directly influences order preparation time, product availability, picker utilization, replacement compliance, delivery readiness, and customer satisfaction. The manager must combine operational discipline with real-time problem solving, workforce planning, performance coaching, and data-based decision making to maintain reliable fulfillment at scale.

Key Responsibilities

• Lead and manage approximately 15-20 grocery store supervisors across an assigned geographical area.
• Monitor daily store performance and ensure operational priorities are understood and executed consistently.
• Supervise the complete grocery order fulfillment flow from picking through packing and rider handover.
• Maintain close control over order preparation times and fulfillment accuracy.
• Ensure pickers and supervisors follow approved food handling, packing, hygiene, and operating procedures.
• Monitor picker utilization and identify opportunities to improve workforce productivity.
• Track item replacement compliance and ensure substitution procedures are followed accurately.
• Monitor out-of-stock levels and work with relevant teams to minimize availability issues.
• Balance operational efficiency with customer experience so productivity improvements do not compromise service quality.
• Develop store-specific workflows where local operating conditions require a tailored approach.
• Review existing processes and introduce practical improvements that reduce delays and unnecessary operational steps.
• Coordinate in real time with Customer Care teams when fulfillment or customer issues require immediate action.
• Work closely with rider operations to ensure completed orders are handed over and dispatched on schedule.
• Investigate fulfillment-related customer complaints and implement corrective measures.
• Coordinate with third-party logistics providers supporting picker recruitment and workforce supply.
• Monitor 3PL picker quality and elevate recurring staffing or performance concerns.
• Support onboarding and training of pickers to ensure operating standards are understood from the start.
• Manage picker and store supervisor rostering according to forecast demand and store operating requirements.
• Ensure adequate shift coverage during peak periods, weekends, promotions, and other high-volume periods.
• Review staffing productivity and adjust deployment where workload and demand conditions change.
• Coach store supervisors on operational control, team management, performance monitoring, and problem resolution.
• Conduct regular performance reviews and provide practical feedback to improve supervisor effectiveness.
• Address recurring underperformance through structured coaching and follow-up.
• Use Excel, Google Sheets, dashboards, and operational reports to analyze store performance.
• Review preparation time, productivity, availability, replacement, staffing, and service metrics.
• Identify performance trends and convert data into clear operating actions.
• Escalate structural operational issues that require support from regional or cross-functional teams.
• Maintain effective relationships with store teams, customer care, rider operations, third-party providers, and management.
• Promote consistent execution of company policies and operational standards across all assigned stores.
• Maintain organized records relating to staffing, performance, incidents, and operational improvement initiatives.
• Drive continuous improvement by testing practical solutions and standardizing successful approaches across stores.

Ideal Profile

The successful candidate should have 5-7 years of professional experience in order fulfillment operations and workforce management, including direct responsibility for picker teams. At least 2-3 years of experience in grocery store order fulfillment is required. Candidates should understand the operational realities of high-volume picking, packing, substitutions, out-of-stock management, rider handover, food handling, and customer service. Previous responsibility for a large picker workforce is important because the role manages operations indirectly through multiple store supervisors. Strong coaching and performance management capabilities are needed to maintain consistent standards across geographically distributed teams. The preferred candidate should be comfortable making decisions using operational data. Practical proficiency with Microsoft Excel, Google Sheets, and performance dashboards is required. Basic food handling knowledge is important, together with the ability to enforce operational SOPs and identify risks that may affect product condition or customer satisfaction. Strong organization, communication, interpersonal skills, and sound judgment are essential. The role suits someone who can manage several priorities simultaneously, resolve issues quickly, challenge inefficient processes, and maintain a strong focus on measurable results.

Skills Set

• Grocery fulfillment operations
• Store-Branch Management
• Multi-store operations
• Order fulfillment
• Picker management
• Store supervisor management
• Pick and pack operations
• Rider handover
• Order preparation time
• Picker utilization
• Item replacement compliance
• Out-of-stock management
• Grocery operations
• Food handling
• Packing standards
• SOP compliance
• Workforce planning
• Staff rostering
• Shift scheduling
• 3PL management
• Picker recruitment coordination
• Picker training
• Performance management
• Supervisor coaching
• Customer complaint resolution
• Customer Care coordination
• Rider operations coordination
• Operational dashboards
• Microsoft Excel
• Google Sheets
• Data-driven decision making
• Operational KPI management
• Productivity improvement
• Process optimization
• Workflow development
• Fulfillment accuracy
• Customer experience
• Team leadership
• Issue resolution
• Relationship management
• Multi-site supervision

Why Join Us

This position offers significant operational responsibility within Dubai 's fast-growing Grocery and quick-commerce environment. Managing fulfillment across multiple stores gives the successful candidate direct influence over workforce productivity, customer experience, inventory availability, delivery readiness, and day-to-day execution at scale. talabat provides exposure to high-volume digital commerce operations where data, logistics, people management, and real-time decision making come together. For an experienced fulfillment leader, the role offers a strong platform to progress toward broader area operations, regional fulfillment, quick-commerce, or senior operations management responsibilities.

About the Company

talabat is a leading on-demand food, grocery, and quick-commerce platform operating across the Middle East. Part of the Delivery Hero Group, the company connects customers with restaurants, supermarkets, retailers, and local businesses through technology-driven ordering, fulfillment, logistics, and delivery operations.