Global Service Operations Coordinator

Johnson Controls, Inc.; Dubai Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

Johnson Controls, Inc. in Dubai is seeking a Service Coordinator to bridge customers, field service, logistics, procurement, and finance. You will manage documentation, route shipments, and coordinate resources to ensure timely service delivery and invoicing accuracy.

This role emphasizes process improvements, stakeholder communication, and operational excellence within a multicultural team. You will report to the Operations Supervisor and be based in Dubai, contributing to customer satisfaction

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics or a related discipline.
• 4-5 years of experience in service coordination, operations coordination, logistics coordination, customer service, or a similar role.
• Experience coordinating with multiple internal departments and external stakeholders in a fast-paced environment.
• Knowledge of shipping, logistics coordination, documentation management, and order processing.
• Strong organizational and planning skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Excellent verbal and written communication skills in English.
• Strong customer-service orientation with a proactive and solution-focused mindset.
• Attention to detail, ability to follow through on commitments, and strong ownership of assigned tasks.
• Ability to build effective working relationships across functions and collaborate with diverse teams.

Responsibilities

• Coordinate and follow up with internal departments to ensure timely completion of service-related activities.
• Manage service documentation, customer records, work orders, service reports, and invoicing requirements.
• Arrange and coordinate local and international shipments of spare parts, tools, and equipment required for service projects and customer support activities.
• Liaise with freight forwarders, courier companies, customs agents, and internal logistics teams to ensure timely delivery and shipment tracking.
• Monitor order status and proactively follow up with relevant stakeholders to resolve delays related to materials, shipping, documentation, or approvals.
• Support technicians and service teams by coordinating schedules, service visits, access requirements, and customer communications.
• Contact customers to obtain required documents, purchase orders, approvals, and other information necessary for service execution and invoicing.
• Follow up on outstanding invoices, payment-related documentation, and customer account requirements in collaboration with the Finance team.
• Assist in resolving customer concerns and service-related issues by coordinating with the appropriate internal teams and ensuring timely responses.
• Track and maintain operational records, reports, and service metrics to support business objectives and performance monitoring.
• Identify opportunities to improve administrative processes, communication flow, and service delivery effectiveness.

Skills

Coordination

Communication

Customer service

Organizational skills

MS Office

Education

Bachelor's degree in Business Administration / Supply Chain / Logistics

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Johnson Controls, Inc. in Dubai is seeking a Service Coordinator to bridge customers, field service, logistics, procurement, and finance. You will manage documentation, route shipments, and coordinate resources to ensure timely service delivery and invoicing accuracy.

This role emphasizes process improvements, stakeholder communication, and operational excellence within a multicultural team. You will report to the Operations Supervisor and be based in Dubai, contributing to customer satisfaction