Service Coordinator

Johnson Controls, Inc.; Dubai Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

Johnson Controls, Inc. in Dubai is seeking a Service Coordinator to bridge customers, field service, logistics, procurement, and finance. You will manage documentation, route shipments, and coordinate resources to ensure timely service delivery and invoicing accuracy.

This role emphasizes process improvements, stakeholder communication, and operational excellence within a multicultural team. You will report to the Operations Supervisor and be based in Dubai, contributing to customer satisfaction

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics or a related discipline.
• 4-5 years of experience in service coordination, operations coordination, logistics coordination, customer service, or a similar role.
• Experience coordinating with multiple internal departments and external stakeholders in a fast-paced environment.
• Knowledge of shipping, logistics coordination, documentation management, and order processing.
• Strong organizational and planning skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Excellent verbal and written communication skills in English.
• Strong customer-service orientation with a proactive and solution-focused mindset.
• Attention to detail, ability to follow through on commitments, and strong ownership of assigned tasks.
• Ability to build effective working relationships across functions and collaborate with diverse teams.

Responsibilities

• Coordinate and follow up with internal departments to ensure timely completion of service-related activities.
• Manage service documentation, customer records, work orders, service reports, and invoicing requirements.
• Arrange and coordinate local and international shipments of spare parts, tools, and equipment required for service projects and customer support activities.
• Liaise with freight forwarders, courier companies, customs agents, and internal logistics teams to ensure timely delivery and shipment tracking.
• Monitor order status and proactively follow up with relevant stakeholders to resolve delays related to materials, shipping, documentation, or approvals.
• Support technicians and service teams by coordinating schedules, service visits, access requirements, and customer communications.
• Contact customers to obtain required documents, purchase orders, approvals, and other information necessary for service execution and invoicing.
• Follow up on outstanding invoices, payment-related documentation, and customer account requirements in collaboration with the Finance team.
• Assist in resolving customer concerns and service-related issues by coordinating with the appropriate internal teams and ensuring timely responses.
• Track and maintain operational records, reports, and service metrics to support business objectives and performance monitoring.
• Identify opportunities to improve administrative processes, communication flow, and service delivery effectiveness.

Skills

Coordination

Communication

Customer service

Organizational skills

MS Office

Education

Bachelor's degree in Business Administration / Supply Chain / Logistics

Tools

Microsoft Office

Excel

Outlook

Word

Job description

What You Will Do

The Service Coordinator will report directly to the Operations Supervisor and will be based in Dubai as part of the Service Operations team. In this role, you will serve as a key point of coordination between customers, field service teams, logistics, procurement, finance, and other internal departments to ensure the seamless execution of service operations. You will play a critical role in supporting operational efficiency, customer satisfaction, and timely delivery of services by managing administrative processes, coordinating resources, and driving effective communication across multiple stakeholders. As a member of a dynamic and multicultural team, you will have the opportunity to contribute to continuous process improvements while ensuring exceptional customer support and operational excellence.

How You Will Do It

As the Service Coordinator, you will ensure compliance with company policies, procedures, and service delivery standards while supporting the day-to-day coordination of service activities.

Key Responsibilities

• Coordinate and follow up with internal departments including Service Operations, Logistics, Procurement, Supply Chain, Finance, and Sales to ensure timely completion of service-related activities.
• Manage service documentation, customer records, work orders, service reports, and invoicing requirements to support operational efficiency and revenue recognition.
• Arrange and coordinate local and international shipments of spare parts, tools, and equipment required for service projects and customer support activities.
• Liaise with freight forwarders, courier companies, customs agents, and internal logistics teams to ensure timely delivery and shipment tracking.
• Monitor order status and proactively follow up with relevant stakeholders to resolve delays related to materials, shipping, documentation, or approvals.
• Support technicians and service teams by coordinating schedules, service visits, access requirements, and customer communications.
• Contact customers to obtain required documents, purchase orders, approvals, and other information necessary for service execution and invoicing.
• Follow up on outstanding invoices, payment-related documentation, and customer account requirements in collaboration with the Finance team.
• Assist in resolving customer concerns and service-related issues by coordinating with the appropriate internal teams and ensuring timely responses.
• Track and maintain operational records, reports, and service metrics to support business objectives and performance monitoring.
• Identify opportunities to improve administrative processes, communication flow, and service delivery effectiveness.

What We Look For

• Required Bachelor's Degree in Business Administration, Supply Chain Management, Logistics or a related discipline.
• 4-5 years of experience in service coordination, operations coordination, logistics coordination, customer service, or a similar role.
• Experience coordinating with multiple internal departments and external stakeholders in a fast-paced environment.
• Knowledge of shipping, logistics coordination, documentation management, and order processing.
• Strong organizational and planning skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Excellent verbal and written communication skills in English.
• Strong customer-service orientation with a proactive and solution-focused mindset.
• Attention to detail, ability to follow through on commitments, and strong ownership of assigned tasks.
• Ability to build effective working relationships across functions and collaborate with diverse teams.
• Preferred Experience working within a service, engineering, industrial, manufacturing, HVAC, Fire & Security, or building technologies environment.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.