Service Coordinator

Johnson Controls, Inc.; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Johnson Controls, Inc. in Dubai is looking for a Service Coordinator who reports to the Operations Supervisor and will be based in Dubai as part of the Service Operations team.

You will coordinate between customers, field service teams, logistics, procurement, finance, and other internal departments to ensure seamless service execution, operational efficiency, and timely service delivery.

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain Management, Logistics or a related discipline.
• Experience in service/operations coordination or logistics coordination.
• Strong organizational and planning skills with ability to manage multiple priorities.
• Excellent verbal and written communication in English.
• Proficiency with Microsoft Office applications, especially Excel, Outlook and Word.

Responsibilities

• Coordinate with internal departments (Service Operations, Logistics, Procurement, Supply Chain, Finance, Sales) to ensure timely service activity completion.
• Manage service documentation, customer records, work orders, reports, and invoicing requirements.
• Arrange and coordinate local and international shipments of spare parts, tools and equipment for service projects.
• Liaise with freight forwarders, couriers, customs agents, and internal logistics teams for timely delivery and tracking.
• Monitor order status and follow up to resolve delays in materials, shipping, documentation, or approvals.
• Support technicians by coordinating schedules, visits, access requirements and customer communications.
• Obtain required documents, purchase orders, approvals, and information for service execution and invoicing.
• Follow up on outstanding invoices and customer account requirements with Finance.
• Resolve customer concerns by coordinating with internal teams and ensuring timely responses.
• Track and maintain service records, reports, and performance metrics.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Education

Bachelor's Degree in Business Administration or related

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

What You Will Do

The Service Coordinator will report directly to the Operations Supervisor and will be based in Dubai as part of the Service Operations team.

In this role, you will serve as a key point of coordination between customers, field service teams, logistics, procurement, finance, and other internal departments to ensure the seamless execution of service operations. You will play a critical role in supporting operational efficiency, customer satisfaction, and timely delivery of services by managing administrative processes, coordinating resources, and driving effective communication across multiple stakeholders.

As a member of a dynamic and multicultural team, you will have the opportunity to contribute to continuous process improvements while ensuring exceptional customer support and operational excellence.

How You Will Do It

As the Service Coordinator, you will ensure compliance with company policies, procedures, and service delivery standards while supporting the day-to-day coordination of service activities.

Key Responsibilities:

• Coordinate and follow up with internal departments including Service Operations, Logistics, Procurement, Supply Chain, Finance, and Sales to ensure timely completion of service-related activities.
• Manage service documentation, customer records, work orders, service reports, and invoicing requirements to support operational efficiency and revenue recognition.
• Arrange and coordinate local and international shipments of spare parts, tools, and equipment required for service projects and customer support activities.
• Liaise with freight forwarders, courier companies, customs agents, and internal logistics teams to ensure timely delivery and shipment tracking.
• Monitor order status and proactively follow up with relevant stakeholders to resolve delays related to materials, shipping, documentation, or approvals.
• Support technicians and service teams by coordinating schedules, service visits, access requirements, and customer communications.
• Contact customers to obtain required documents, purchase orders, approvals, and other information necessary for service execution and invoicing.
• Follow up on outstanding invoices, payment-related documentation, and customer account requirements in collaboration with the Finance team.
• Assist in resolving customer concerns and service-related issues by coordinating with the appropriate internal teams and ensuring timely responses.
• Track and maintain operational records, reports, and service metrics to support business objectives and performance monitoring.
• Identify opportunities to improve administrative processes, communication flow, and service delivery effectiveness.

What We Look For

Required

• Bachelor's Degree in Business Administration, Supply Chain Management, Logistics or a related discipline.
• 4-5 years of experience in service coordination, operations coordination, logistics coordination, customer service, or a similar role.
• Experience coordinating with multiple internal departments and external stakeholders in a fast-paced environment.
• Knowledge of shipping, logistics coordination, documentation management, and order processing.
• Strong organizational and planning skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Excellent verbal and written communication skills in English.
• Strong customer-service orientation with a proactive and solution-focused mindset.
• Attention to detail, ability to follow through on commitments, and strong ownership of assigned tasks.
• Ability to build effective working relationships across functions and collaborate with diverse teams.

Preferred

• Experience working within a service, engineering, industrial, manufacturing, HVAC, Fire & Security, or building technologies environment.