Global Service & Logistics Coordinator

Johnson Controls, Inc.; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Johnson Controls, Inc. in Dubai is looking for a Service Coordinator who reports to the Operations Supervisor and will be based in Dubai as part of the Service Operations team.

You will coordinate between customers, field service teams, logistics, procurement, finance, and other internal departments to ensure seamless service execution, operational efficiency, and timely service delivery.

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain Management, Logistics or a related discipline.
• Experience in service/operations coordination or logistics coordination.
• Strong organizational and planning skills with ability to manage multiple priorities.
• Excellent verbal and written communication in English.
• Proficiency with Microsoft Office applications, especially Excel, Outlook and Word.

Responsibilities

• Coordinate with internal departments (Service Operations, Logistics, Procurement, Supply Chain, Finance, Sales) to ensure timely service activity completion.
• Manage service documentation, customer records, work orders, reports, and invoicing requirements.
• Arrange and coordinate local and international shipments of spare parts, tools and equipment for service projects.
• Liaise with freight forwarders, couriers, customs agents, and internal logistics teams for timely delivery and tracking.
• Monitor order status and follow up to resolve delays in materials, shipping, documentation, or approvals.
• Support technicians by coordinating schedules, visits, access requirements and customer communications.
• Obtain required documents, purchase orders, approvals, and information for service execution and invoicing.
• Follow up on outstanding invoices and customer account requirements with Finance.
• Resolve customer concerns by coordinating with internal teams and ensuring timely responses.
• Track and maintain service records, reports, and performance metrics.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Education

Bachelor's Degree in Business Administration or related

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

Johnson Controls, Inc. in Dubai is looking for a Service Coordinator who reports to the Operations Supervisor and will be based in Dubai as part of the Service Operations team.

You will coordinate between customers, field service teams, logistics, procurement, finance, and other internal departments to ensure seamless service execution, operational efficiency, and timely service delivery.