Global Freight Forwarding Systems & Enablement Lead

DP World; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

DP World in Dubai, UAE seeks a dedicated professional to coordinate and enable the global Freight Forwarding Super User community. The role ensures Super Users have system knowledge, SOPs, tools and coaching to support regions effectively, acting as the bridge between FF systems and learning journeys.

This position drives operational excellence through system enhancements, UAT, and Train-the-Trainer delivery, while supporting the learning journey for new FF Operations staff in line with global

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business, Learning, or related field.
• Strong practical experience in Freight Forwarding operations and core transport management systems training.
• Good knowledge of market-leading TMS systems and supply chain visibility applications.
• Strong facilitation, coaching, stakeholder management and communication skills.
• Experience coordinating Super User communities across regions or units.
• Experience translating systems, SOPs and processes into training content.
• Experience supporting system releases, change, UAT and adoption initiatives.
• Ability to analyze feedback and coordinate practical solutions with owners.

Responsibilities

• Coordinate and enable the global Freight Forwarding Super User community across regions.
• Consolidate input from users and channel it to system/process owners.
• Coordinate UAT participation and adoption tracking.
• Collaborate on Train-the-Trainer programs and regional training tasks.
• Provide input to learning content design and onboarding materials.

Skills

Freight Forwarding operations

Facilitation

Stakeholder management

Train-the-Trainer

Coaching

Education

Bachelor’s degree in Logistics or related field

Tools

TMS systems

Supply chain visibility apps

Job description

DP World in Dubai, UAE seeks a dedicated professional to coordinate and enable the global Freight Forwarding Super User community. The role ensures Super Users have system knowledge, SOPs, tools and coaching to support regions effectively, acting as the bridge between FF systems and learning journeys.

This position drives operational excellence through system enhancements, UAT, and Train-the-Trainer delivery, while supporting the learning journey for new FF Operations staff in line with global