Global Credit & Collections Specialist

DHL Express (Schweiz); Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

DHL Express UAE is seeking a proactive Credit Collection Specialist to manage an assigned portfolio in line with DP DHL processes and cost efficiency. You will actively collect payments, enforce trading terms, and address billing issues with customers and internal teams.

Responsibilities include coordinating with sales and finance to resolve disputes, monitoring delinquent accounts, and executing dunning runs while maintaining accurate records.

Qualifications

• Good telephone conversation/handling skills.
• Effective communication and conversational skills.
• High customer focus and service orientation.
• Advanced MS Office knowledge.
• Intermediate presentation skills.
• Previous collection experience is preferred.
• Bachelor's in Commerce / Accounts.

Responsibilities

• To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer.
• To contribute knowledge and expertise toward resolving reoccurring billing issues.
• To maximize collection effectiveness from all customers in a timely and professional manner.
• To maintain efficient records of collection activities.
• To monitor credit accounts and report delinquent customers to Team Leader for review and action.

Skills

Telephone skills

Communication

Customer focus

MS Office

Presentation skills

Collections experience

Education

Bachelor's degree in Commerce / Accounts

Tools

MS Excel

Job description

DHL Express UAE is seeking a proactive Credit Collection Specialist to manage an assigned portfolio in line with DP DHL processes and cost efficiency. You will actively collect payments, enforce trading terms, and address billing issues with customers and internal teams.

Responsibilities include coordinating with sales and finance to resolve disputes, monitoring delinquent accounts, and executing dunning runs while maintaining accurate records.