Credit Control Executive

Tanqeeb; Abu Dhabi; On-site; AED 90,000 - 110,000; Full time

Job summary

DHL Express UAE is seeking a credit collection specialist to manage an assigned customer portfolio. You will promote trading terms, resolve billing issues, and drive timely collections while maintaining accurate records and coordinating with internal teams.

The role requires strong communication, customer focus, and MS Office proficiency, with prior collection experience preferred. A Bachelor’s degree in Commerce or Accounting supports the responsibilities.

Qualifications

• Need to have strong telephone handling and communication skills.
• Customer-oriented with high service mindset.
• Proficiency in MS Office and data handling is essential.
• Experience in collections or receivables is preferred.
• Good presentation and interpersonal communication abilities.

Responsibilities

• Actively promote DHL trading terms and ensure customers adhere to terms.
• Contribute knowledge to resolve recurring billing issues.
• Maximize collection effectiveness and maintain clear records of activities.
• Drive debt collection, including customer interactions and visits as needed.
• Coordinate resolution of disputes and ensure escalation when required.

Skills

Telephone handling

Communication

Customer focus

MS Office

Presentation skills

Collection experience

Education

Bachelor's degree in Commerce / Accounts

Tools

MS Office

Job description

COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for consecutive years since 2015.

Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through

the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose,

please visit https://careers.dhl.com/global/en

JOB PURPOSE

To actively manage and coordinate credit collection for an assigned portfolio of customers in alignment with DP DHL process guidelines and policies in an efficient and cost effective manner.

RESPONSIBILITIES

Customer Business Roles External

• To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
• To contribute knowledge and expertise toward resolving reoccurring billing issues.
• To maximize collection effectiveness from all customers in a timely and professional manner.
• To maintain efficient records of collection activities.
• To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary)

Stakeholder Business Roles External & Internal

• To coordinate resolution of sales and customs disputes according to escalation procedures
• To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team
• To contribute knowledge and expertise toward resolving reoccurring billing issues
• To monitor credit accounts and report delinquent customers to Team Leader for review and action.
• To monitor credit limit of accounts and ensure proper action is taken
• To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor

Process

• Collection Segmentation & portfolio allocation
• Active Collection (incl visit & schedule check pick up)
• Prepare & Execute dunning runs
• Trigger & follow-up on escalation process (incl visit)
• Prepare, execute, follow-up credit hold (temp credit stop
• Prepare, execute, follow-up outsourced collection
• Prepare, execute, follow-up debt recovery & legal referrals

REQUIREMENTS

• DHL Express is preferred
• Good telephone conversation/handling skills
• Effective communication and conversational skills
• High customer focus and service orientation
• Advanced MS office knowledge
• Intermediate Presentation skills
• Previous Collection experience is preferred
• Bachelors in Commerce / Accounts

**DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all.**