Global After-Sales & OEM Coordination Lead

Peergrowth; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Peergrowth is seeking an After-Sales & Customer Support Executive to manage post-sales engagement, OEM coordination, spare parts follow-ups, site visits, documentation and payment coordination for its international project consultancy operations.

The role ensures smooth after-sales execution, problem solving, client satisfaction, and long-term relationship management across domestic and international projects involving industrial equipment and plant solutions.

Qualifications

• Experience in after-sales support for industrial equipment or plant projects.
• Ability to coordinate with OEMs, suppliers and internal teams.
• Strong documentation and data management skills.

Responsibilities

• Act as the main contact for post-sales and service-related matters via calls, emails, and meetings.
• Prepare quotations, proposals and order confirmations with internal teams and overseas manufacturers.
• Maintain accurate documentation of communications, quotations, spare part lists, service records, and orders.

Skills

Post-sales support

Customer communication

Stakeholder management

Documentation

MS Excel

MS Office

AutoCAD familiarity

Education

Bachelor's degree in related field

Tools

AutoCAD

Engineering drawings

Job description

Peergrowth is seeking an After-Sales & Customer Support Executive to manage post-sales engagement, OEM coordination, spare parts follow-ups, site visits, documentation and payment coordination for its international project consultancy operations.

The role ensures smooth after-sales execution, problem solving, client satisfaction, and long-term relationship management across domestic and international projects involving industrial equipment and plant solutions.