After Sales & Service Contracts Executive

Agile Consultants; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Agile Consultants is seeking an After Sales & Service Contracts Executive to manage existing customers, drive service contract renewals, and upsell spare parts across the installed base.

The role combines CRM-driven relationship management with proactive outbound activities, requiring B2B after-sales experience and strong English; Arabic is a plus.

Qualifications

• Minimum 2 years of B2B after-sales or service-contract sales experience.
• Strong track record in service contract renewals and spare parts sales.
• Experience using CRM systems, preferably Salesforce.
• Fluent English required; Arabic is a strong advantage.

Responsibilities

• Manage relationships with existing customers as the main after-sales contact.
• Drive service contract renewals and follow up to maintain relationships.
• Prepare spare parts quotations and sell across the existing base.
• Identify upsell opportunities: upgrades, renewals, add-ons, parts.
• Conduct proactive outbound activities to engage customers.
• Manage customer retention and address churn with regular engagement.
• Handle complaints professionally and coordinate with service teams.
• Coordinate with internal service teams to meet customer requirements.
• Maintain accurate CRM records of opportunities, follow-ups, and contracts.
• Monitor renewal opportunities and ensure timely follow-up.

Skills

B2B after-sales

Service contracts

Spare parts sales

CRM (Salesforce)

Customer relationship management

Outbound sales

Communication skills

English fluency

Arabic language

Tools

Salesforce

Job description

Job Code: 027/001/463

Industry: Water Treatment

Our client in the water treatment industry is seeking an After Sales & Service Contracts Executive to manage existing customers, drive service contract renewals, sell spare parts, and support customer satisfaction across the installed customer base.

The role combines customer relationship management, aftermarket sales, and proactive outbound activities. The ideal candidate will have B2B after-sales experience with a strong focus on service contract renewals, spare parts sales, customer retention, upselling, and coordination with service teams.

• Manage relationships with existing customers and serve as a key point of contact for after-sales and service-related requirements.
• Drive service contract renewals and proactively follow up with customers to maintain long-term business relationships.
• Prepare and follow up on spare parts quotations and drive spare parts sales across the existing customer base.
• Identify opportunities to upsell upgrades, service renewals, add-ons, spare parts, and other aftermarket solutions.
• Conduct proactive outbound activities to engage existing customers and identify additional sales and service opportunities.
• Manage customer retention and churn by proactively addressing customer requirements and maintaining regular engagement.
• Handle customer complaints professionally and coordinate with service teams to ensure timely resolution.
• Work closely with internal service teams to coordinate customer requirements and support effective service delivery.
• Maintain accurate customer records, sales opportunities, follow-ups, and service contract information within the CRM system.
• Monitor service contract renewal opportunities and ensure timely follow-up with customers.
• Support customer satisfaction across the installed base by maintaining strong relationships and ensuring effective coordination of after-sales requirements.

• Minimum 2 years of experience in B2B after-sales, service contracts, spare parts, or maintenance-related sales.
• Strong experience in service contract renewals.
• Experience preparing spare parts quotations and managing spare parts sales.
• Experience handling customer complaints and coordinating with service teams.
• Comfortable managing existing customers and upselling upgrades, renewals, and add-ons while managing customer churn.
• Experience using CRM systems; Salesforce experience is preferred.
• Background in customer relationship management, servicing, and maintenance within equipment manufacturing, electronics and appliances, HVAC, coffee machines, or similar aftermarket-driven businesses.
• Strong customer relationship management and communication skills.
• Proactive approach to outbound customer engagement and identifying aftermarket sales opportunities.
• Fluent English communication skills are mandatory.
• Arabic language skills are a strong advantage.