General Technician - Hotel Engineering Systems

Accor Group; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Accor, at Grand Mercure Dubai City, seeks a General Technician to support hotel engineering systems, including HVAC, refrigeration, electrical, and pumps. You will perform preventive maintenance, fault diagnosis, and emergency repairs to ensure guest comfort and operational continuity.

The role requires at least 2 years in a similar technician position, with strong knowledge of air conditioning, refrigeration, and electrical systems.

Qualifications

• Minimum 2 years of experience in a general technician role, preferably in hospitality or facilities management.
• Experience with hotel engineering systems including HVAC, refrigeration, electrical, and building services.
• Ability to diagnose faults, perform preventive maintenance, and respond to emergencies.

Responsibilities

• Inspect hotel equipment and systems to identify defects or wear.
• Diagnose faults and determine repair or maintenance actions.
• Perform preventive maintenance on chillers, air handling units, and pumps.
• Service kitchen equipment and related mechanical systems.
• Respond quickly to emergency maintenance calls and restore equipment to service.
• Maintain equipment logs and repair documentation.
• Coordinate with hotel departments to minimize guest disruption.

Skills

HVAC systems

Refrigeration systems

Electrical maintenance

Preventive maintenance

Emergency repairs

Troubleshooting

Pumps maintenance

Kitchen equipment

Technical diagnostics

Safety compliance

Job description

Role: General Technician - Hotel Engineering SystemsLocation: Dubai, United Arab EmiratesIndustry: HospitalityFunction: Installation-Maintenance-RepairExperience: Minimum 2 yearsJob Type: Full-time

General Technician - Hotel Engineering Systems in Dubai, United Arab Emirates is a Hospitality hiring opportunity with Accor for a multi-skilled technical professional supporting the safe and reliable operation of hotel equipment, HVAC systems, refrigeration units, kitchen equipment, pumps, and electrical systems. Based at Grand Mercure Dubai City, the role combines preventive maintenance, fault diagnosis, emergency repairs, equipment inspection, and technical support to protect guest comfort and operational continuity.

Job Details

Country: United Arab EmiratesCity: DubaiIndustry: HospitalityFunction: Installation-Maintenance-RepairSalary: 3000-5000Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.Gender: AnyCandidate Nationality: AnyJob Type: Full-time

Role Context

The General Technician provides broad engineering support across hotel facilities, responding to both planned maintenance requirements and unexpected technical faults. The position is critical to keeping guest rooms, food and beverage facilities, kitchens, public areas, and back-of-house operations functional throughout the day. Because hotel engineering systems are interconnected, the technician must be comfortable working across air conditioning, refrigeration, electrical equipment, pumps, kitchen machinery, and general building services. Fast diagnosis and dependable workmanship help reduce equipment downtime, control maintenance costs, and prevent technical problems from affecting the guest experience.

Key Responsibilities

• Inspect hotel equipment, machinery, and engineering systems regularly to identify defects, abnormal operation, or early signs of failure.
• Diagnose technical faults and determine appropriate repair or maintenance action.
• Complete preventive maintenance schedules across assigned equipment and systems.
• Service and maintain chillers, freezers, split air-conditioning units, air handling units, fan coil units, cold rooms, and refrigeration equipment.
• Perform preventive maintenance on refrigeration systems to maintain dependable cooling performance.
• Carry out routine maintenance on hotel kitchen equipment and related mechanical systems.
• Inspect, service, and maintain pumps used across hotel operations.
• Support preventive and corrective maintenance of air-conditioning systems throughout the property.
• Repair air handling units, fan coils, refrigerators, cold storage equipment, and other cooling systems as required.
• Respond quickly to emergency maintenance calls and restore affected equipment to service wherever possible.
• Prioritize technical requests according to urgency, guest impact, safety risk, and operational importance.
• Complete work orders accurately and within expected service timelines.
• Use appropriate diagnostic instruments and test equipment to identify electrical, refrigeration, and mechanical faults.
• Assist with installation, setup, commissioning, and calibration of new equipment and systems.
• Verify equipment performance after repair or installation before returning systems to operation.
• Maintain equipment logs, maintenance histories, repair records, and technical documentation.
• Record spare-part consumption and help maintain accurate inventory levels for frequently used maintenance materials.
• Report equipment requiring major repair, replacement, specialist intervention, or additional parts.
• Follow safe working practices when using machinery, electrical tools, ladders, refrigerant systems, and mechanical equipment.
• Comply with hotel safety procedures and relevant technical or regulatory requirements.
• Maintain tools and technical equipment in clean, safe, and serviceable condition.
• Keep engineering workshops and work areas orderly to support efficient maintenance operations.
• Coordinate with hotel departments when technical problems affect guest services or operational areas.
• Communicate repair status clearly to relevant colleagues and advise when equipment can be returned to normal operation.
• Support junior technicians or apprentices by sharing practical technical knowledge where required.
• Assist other engineering disciplines when operational priorities require multi-skilled support.
• Take initiative when faults are identified and make practical maintenance decisions within assigned authority.
• Work effectively under changing priorities in a fast-paced hotel environment.
• Perform physical maintenance activities involving standing, walking, lifting, carrying, kneeling, pushing, pulling, and climbing ladders or stairs when required.

Ideal Profile

Candidates should have at least 2 years of experience in the same or a closely related general technician position, preferably within hotels, commercial buildings, facilities management, or another technically demanding property environment. A strong working knowledge of air conditioning, refrigeration, and electrical systems is required. Candidates should be able to inspect, troubleshoot, service, and repair chillers, freezers, split units, air handling units, fan coils, cold rooms, refrigerators, pumps, and kitchen equipment. Practical understanding of preventive maintenance procedures and familiarity with diagnostic and testing equipment are important. The role suits a technician with broad technical competence who can work independently while also contributing effectively to a multi-disciplinary engineering team. English communication skills are required for work orders, technical coordination, and interaction with hotel departments. Additional language capability is an advantage. Candidates should be physically capable of performing active maintenance duties throughout a shift and comfortable working in equipment rooms, kitchens, plant areas, guest spaces, and elevated locations when necessary.

Skills Set

• Hotel engineering maintenance
• Air conditioning systems
• Refrigeration systems
• Electrical maintenance
• Chiller maintenance
• Freezer repair
• Split AC systems
• Air handling units
• Fan coil units
• Cold room maintenance
• Refrigerator repair
• Kitchen equipment maintenance
• Pump maintenance
• HVAC troubleshooting
• Refrigeration troubleshooting
• Electrical fault diagnosis
• Preventive maintenance
• Corrective maintenance
• Emergency repairs
• Equipment inspections
• Technical diagnostics
• Test equipment
• Equipment calibration
• Equipment installation
• Maintenance work orders
• Repair documentation
• Spare parts inventory
• Technical record keeping
• Health and safety compliance
• Hand and power tools
• Multi-skilled maintenance
• Building services
• Technical problem solving

Why Join Us

Dubai 's Hospitality sector depends on dependable engineering teams to keep complex properties operating continuously while maintaining guest comfort and service standards. A multi-skilled technician with HVAC, refrigeration, electrical, and mechanical capability remains essential to minimizing downtime and responding quickly when critical equipment requires attention. This position provides practical exposure to a wide range of hotel engineering systems within a five-star property. Working with Accor can help strengthen technical depth across multiple maintenance disciplines and create future pathways toward senior technician, engineering supervisor, shift engineer, or broader hotel maintenance management roles.

About the Company

Accor is a global hospitality group operating an extensive portfolio of hotel brands across international markets. Grand Mercure Dubai City is a five-star Accor property in Dubai with 361 rooms, dining venues, meeting facilities, and comprehensive building services supported by dedicated engineering teams responsible for maintaining safe, reliable, and efficient hotel operations.