Full-Time Dubai Veterinary Front Desk Specialist

Pet Planet Veterinary Clinic; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Pet Planet Veterinary Clinic in Dubai is seeking a Receptionist to manage front desk operations, handle calls, schedule appointments, process payments, and deliver exceptional customer service for clients and their pets.

The role is full-time and on-site, requiring a friendly, professional approach and the ability to multitask in a fast-paced clinic environment. Evening, weekend, and holiday coverage may be required.

Qualifications

• Minimum 2 years of relevant work experience in Dubai.
• Customer service is the main priority.
• Excellent English communication skills, both spoken and written.
• Russian-Turkish-Filipino-speaking candidates are highly preferred.
• Strong organizational and administrative skills, including appointment scheduling, record management, invoicing, payments, and routine front-desk operations.
• Ability to multitask and remain organized in a fast-paced clinic environment.
• Professional, presentable, patient, and empathetic when dealing with clients and their pets.
• Willingness to work flexible hours, including evenings, weekends, and public holidays.

Responsibilities

• Answer clients’ questions about clinic services through phone, WhatsApp, email, or in person, and provide accurate information in a professional manner.
• Welcome walk-in clients and their pets, understand their requirements, and schedule appointments based on availability.
• Manage incoming and outgoing calls, appointment confirmations, reminders, and client follow-ups.
• Process invoices, payments, refunds, and other front-desk transactions accurately.
• Assist with account invoices and inventory management preparation.
• Promote and sell pet food, veterinary diets, and pet accessories available at the clinic.
• Guide clients to the consultation room and ensure all required forms and documents are completed and signed upon arrival.
• Inform clients about new services, packages, promotions, and discounts.
• Coordinate effectively with veterinarians, nurses, groomers, and other clinic staff to ensure smooth patient flow.
• Maintain a professional and welcoming reception area and ensure a positive experience for every client.
• Handle client concerns professionally and escalate medical or service-related matters to the appropriate team member when required.
• Maintain accurate client and pet records and support general administrative duties.

Skills

Customer service

English communication

Multitasking

Organizational skills

Professional presentation

Flexible hours

Russian language

Turkish language

Filipino language

Job description

Pet Planet Veterinary Clinic in Dubai is seeking a Receptionist to manage front desk operations, handle calls, schedule appointments, process payments, and deliver exceptional customer service for clients and their pets.

The role is full-time and on-site, requiring a friendly, professional approach and the ability to multitask in a fast-paced clinic environment. Evening, weekend, and holiday coverage may be required.