Vet Clinic Front Desk & Patient Experience

Pets Society Veterinary Clinic; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Pets Society Veterinary Clinic in Dubai is seeking a friendly customer service professional to welcome clients, handle inquiries, and support daily operations.

You will schedule appointments, process payments, maintain records, and help the team enhance client satisfaction. Fluency in English, strong communication, and familiarity with MS Office are essential; additional languages are a plus.

Qualifications

• Minimum 2+ years in a customer service role.
• Friendly and compassionate disposition.
• Strong verbal and written communication skills.
• Fluency in English; additional languages a plus.
• Excellent organizational and time-management skills.
• Proficient with MS Office.

Responsibilities

• Welcome patients, vendors, pharmaceutical representatives, and other visitors to our practice.
• Answer patient questions and provide assistance as needed.
• Schedule new and follow-up appointments using our medical office software.
• Answer phones professionally and respond to inquiries and complaints.
• Process payments for visits and products; assist with stocking supplies.
• Gather feedback and share with management.
• Collaborate with team to add value to the clinic.

Skills

Customer service experience

Communication skills

English fluency

Organizational skills

Team player

Adaptability

Independent work

Tools

MS Office

Job description

Pets Society Veterinary Clinic in Dubai is seeking a friendly customer service professional to welcome clients, handle inquiries, and support daily operations.

You will schedule appointments, process payments, maintain records, and help the team enhance client satisfaction. Fluency in English, strong communication, and familiarity with MS Office are essential; additional languages are a plus.