Pet Clinic Front Desk Specialist - UAE Based

Rusty Veterinary Clinic; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Rusty Veterinary Clinic in Dubai seeks an experienced receptionist to warmly welcome clients and their pets, manage calls and messages, and coordinate appointments with the veterinary team. You will handle registrations, invoicing, and payments while maintaining accurate records and a tidy front desk.

The role requires a minimum of two years in a similar environment, strong communication, and a professional, client-focused demeanor.

Qualifications

• Minimum 2 years of reception/administrative experience.
• Experience in a veterinary or similar service environment is a plus.

Responsibilities

• Greet and welcome clients and their pets in a friendly, professional manner.
• Answer phone calls, WhatsApp messages, and general client inquiries.
• Schedule, confirm, and manage veterinary appointments.
• Register new clients and update pet records accurately.
• Check pets in and out for consultations, vaccinations, procedures, and surgeries.
• Explain basic clinic services, packages, prices, and payment procedures to clients.
• Prepare invoices and process payments.
• Coordinate with veterinarians, nurses, groomers, and other clinic staff regarding appointments and patient needs.
• Follow up with clients regarding appointments, test results, medication collection, and other instructions as directed by the veterinary team.
• Maintain confidentiality of client and patient information.
• Keep the reception area clean, organized, and welcoming.
• Assist with administrative tasks such as filing, data entry, and daily reports.
• Handle client concerns politely and refer medical questions or complaints to the appropriate veterinary staff.
• Ensure that clinic policies and customer-service standards are followed.
• Support the senior receptionist or clinic manager with daily operations.

Skills

Reception experience

Job description

Rusty Veterinary Clinic in Dubai seeks an experienced receptionist to warmly welcome clients and their pets, manage calls and messages, and coordinate appointments with the veterinary team. You will handle registrations, invoicing, and payments while maintaining accurate records and a tidy front desk.

The role requires a minimum of two years in a similar environment, strong communication, and a professional, client-focused demeanor.