Fulfillment Team Lead — E‑Commerce & Last‑Mile Ops

Majid Al Futtaim; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Majid Al Futtaim is seeking a Fulfillment Team Leader for its Hypermarket UAE online operations. The role oversees day-to-day fulfillment tasks, ensuring accurate picking, packing, and last-mile handover while coordinating with store, IT, and customer service teams to meet customer expectations.

The ideal candidate has 3–5 years in logistics, strong English communication, and proficiency with warehouse systems and SAP/Salesforce. Arabic skills are a plus.

Qualifications

• Bachelor's degree required in E-commerce, Business Admin or related field.
• 3–5 years' experience in logistics and supply chain operations.
• Experience in e-commerce fulfilment and last-mile delivery preferred.
• Proficient with warehouse systems and MS Office; advanced Excel, SAP, Salesforce.
• Excellent English communication; Arabic is an advantage.

Responsibilities

• Manage daily e-commerce fulfilment operations: picking, packing, handover to last-mile.
• Coordinate across operations, commercial, IT, customer service, and logistics.
• Maintain dark-store organization, stock levels, and cold-chain standards.
• Ensure on-time dispatch, accurate quantities, proper packing and quality control.
• Identify and resolve logistics, operational, and system process challenges.
• Implement attendance, performance management and disciplinary actions as required.
• Mentor the team and coordinate with HC for training and staffing needs.
• Contribute to development and implementation of MAF Retail policies and best practices.

Skills

Cross-functional collaboration

E-commerce fulfilment

Logistics & supply chain operations

Communication skills

Education

Bachelor's degree in E‑commerce, Business Administration, or related field

Tools

MS Office

Advanced Excel

SAP

Salesforce

Job description

Majid Al Futtaim is seeking a Fulfillment Team Leader for its Hypermarket UAE online operations. The role oversees day-to-day fulfillment tasks, ensuring accurate picking, packing, and last-mile handover while coordinating with store, IT, and customer service teams to meet customer expectations.

The ideal candidate has 3–5 years in logistics, strong English communication, and proficiency with warehouse systems and SAP/Salesforce. Arabic skills are a plus.