Fulfillment Team Lead

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Majid Al Futtaim’s Fulfillment Team Leader in the UAE oversees daily e-commerce fulfilment, picking, packing, and handover to the last‑mile team, ensuring on-time dispatch and order accuracy. The role collaborates with operations, commercial, IT, and customer service to maintain high service quality and a smooth dark-store operation.

The ideal candidate has a bachelor’s degree in a related field, 3–5 years in logistics, and strong knowledge of SAP, Salesforce, and advanced Excel.

Qualifications

• Bachelor’s degree in E-commerce, Business Administration, or related field.
• 3–5 years of professional experience in logistics and supply chain operations.
• Hands-on experience in e-commerce fulfilment and last-mile delivery (preferred).
• Proficiency in warehouse/distribution systems and MS Office, SAP, Salesforce.
• Excellent communication and interpersonal skills with full professional proficiency in English.

Responsibilities

• Manage daily e-commerce fulfilment operations, including picking, packing, and handover to the last‑mile team.
• Ensure smooth coordination across operations, commercial, IT, customer service, and last‑mile delivery functions.
• Maintain dark store organization, stock adequacy, cleanliness, and proper cold‑chain and goods segregation standards.
• Guarantee on‑time dispatch, accurate delivery quantities, proper packing, and quality control to prevent damages and losses.
• Identify, evaluate, and resolve logistics, operational, and system process challenges.
• Implement performance management, attendance monitoring, and disciplinary actions in line with company standards.
• Develop team capabilities through mentoring, on‑the‑job training, and coordination with HC for training needs and staffing adequacy.
• Contribute to the development and implementation of MAF Retail policies, procedures, and operational best practices.

Skills

Leadership

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree in E-commerce / Business Administration

Tools

SAP

Salesforce

Excel (Advanced)

MS Office

Job description

Fulfillment Team Leader | MAF Retail | Hypermarket UAE

ROLE SUMMARY

The Fulfillment Team Leader is responsible for the day-to-day execution of fulfillment operations which includes Picking, Marshalling activities. When applicable, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online services in terms of freshness, quality and fulfillment of their orders.

ROLE PROFILE

• Manage daily e‑commerce fulfilment operations, including picking, packing, and handover to the last‑mile team.
• Ensure smooth coordination across operations, commercial, IT, customer service, and last‑mile delivery functions.
• Maintain dark store organization, stock adequacy, cleanliness, and proper cold‑chain and goods segregation standards.
• Guarantee on‑time dispatch, accurate delivery quantities, proper packing, and quality control to prevent damages and losses.
• Identify, evaluate, and resolve logistics, operational, and system process challenges.
• Implement performance management, attendance monitoring, and disciplinary actions in line with company standards.
• Develop team capabilities through mentoring, on‑the‑job training, and coordination with HC for training needs and staffing adequacy.
• Contribute to the development and implementation of MAF Retail policies, procedures, and operational best practices.

REQUIREMENTS

• Bachelor’s degree in E‑commerce, Business Administration, or a related field.
• 3–5 years of professional experience in logistics and supply chain operations.
• Hands‑on experience in e‑commerce fulfilment and last‑mile delivery (preferred).
• Strong operational and commercial knowledge with experience in cross‑functional environments.
• Proficiency in warehouse/distribution systems and computer applications (MS Office, advanced Excel, SAP, Salesforce).
• Excellent communication and interpersonal skills with full professional proficiency in English (Arabic is an advantage).