Fulfillment Team Leader - E-commerce Operations

Majid Al Futtaim; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Majid Al Futtaim Retail in Dubai, United Arab Emirates, seeks a Fulfillment Team Leader to manage daily e-commerce order fulfillment operations. You will coordinate picking, packing, marshalling, and dispatch while ensuring quality, freshness, and timely delivery.

The role emphasizes cross-functional collaboration with store teams and other business functions. The ideal candidate has 3–5 years in logistics and e-commerce fulfillment, strong leadership, and experience with SAP and Salesforce.

Qualifications

• Bachelor's degree in E-commerce, Business Administration, or a related field.
• 3-5 years of experience in logistics and supply chain operations.
• Hands-on experience in e-commerce fulfillment and last-mile delivery preferred.
• Knowledge of SAP and Salesforce.

Responsibilities

• Manage daily e-commerce fulfillment activities including picking, packing, marshalling, and dispatch.
• Coordinate handover of completed orders to last-mile delivery teams.
• Monitor stock availability and ensure accuracy and freshness where applicable.
• Supervise cross-functional coordination with store teams and IT.
• Maintain compliance with cold-chain handling and quality standards.

Skills

Team leadership

Communication

English proficiency

Education

Bachelor's degree in E-commerce/Business Administration

Tools

SAP

Salesforce

Excel

Job description

Fulfillment Team Leader - E-commerce Operations Job Snapshot - Role: Fulfillment Team Leader - Location: Dubai, United Arab Emirates - Industry: Retail - Function: Logistics - Experience: 3-5 years - Job Type: Full Time - Work Arrangement: On-site Position Overview Majid Al Futtaim Retail is seeking an experienced Fulfillment Team Leader to manage daily e-commerce order fulfillment operations within its hypermarket business in Dubai, United Arab Emirates. The role focuses on coordinating order picking, packing, marshalling, and handover to last-mile delivery teams while maintaining high standards of order accuracy, product freshness, quality, and timely dispatch. The Fulfillment Team Leader will oversee daily operational activities, coordinate with store teams and other business functions, monitor inventory availability, and ensure compliance with cold-chain handling, goods segregation, and operational procedures. The successful candidate will have 3-5 years of experience in logistics and supply chain operations, strong team leadership capabilities, and the ability to manage fulfillment activities in a fast-paced retail environment.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Retail - Function: Logistics - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities E-commerce Fulfillment Operations

• Manage the daily execution of e-commerce order fulfillment activities, including picking, packing, marshalling, and dispatch preparation.
• Coordinate the handover of completed orders to last-mile delivery teams.
• Ensure customer orders are processed accurately and within established operational timelines.
• Monitor fulfillment activities to maintain efficient order preparation and dispatch.
• Oversee order handling procedures to ensure the correct quantities and products are prepared.
• Maintain consistent fulfillment quality across daily operations.
• Coordinate with store teams when required to address order fulfillment and product availability concerns.
• Support customer satisfaction by ensuring online orders meet established freshness, quality, and fulfillment standards.

Picking, Packing and Order Accuracy

• Supervise picking and packing activities to maintain order accuracy and service quality.
• Ensure products are prepared according to established packing and handling procedures.
• Monitor order quantities and verify that fulfillment activities meet customer requirements.
• Maintain appropriate product quality checks before dispatch.
• Ensure orders are packed correctly to minimize damage, losses, and handling issues.
• Address operational concerns affecting order preparation and fulfillment accuracy.
• Support timely completion of picking, packing, and marshalling activities.

Last-Mile Delivery Coordination

• Coordinate with last-mile delivery teams to support timely order handover and dispatch.
• Maintain effective communication between fulfillment operations and delivery functions.
• Monitor dispatch readiness to support established delivery schedules.
• Identify and resolve coordination issues that could delay order handover.
• Work with relevant teams to address logistics challenges affecting fulfillment performance.
• Ensure dispatched orders meet established quantity, packing, and quality requirements.

Dark Store and Stock Management

• Maintain proper organization and cleanliness within dark store and fulfillment areas.
• Monitor stock adequacy to support daily e-commerce order processing.
• Coordinate with relevant store and operational teams to address stock availability concerns.
• Ensure goods are stored and handled according to established segregation requirements.
• Maintain appropriate cold-chain handling standards for temperature-sensitive products.
• Monitor operational conditions that could affect product freshness or quality.
• Support efficient stock organization to facilitate accurate and timely picking activities.
• Identify and report stock-related concerns that could affect order fulfillment.

Quality Control and Product Handling

• Ensure products meet established freshness and quality standards before dispatch.
• Monitor packing and handling activities to minimize product damage and losses.
• Maintain compliance with relevant cold-chain and goods segregation procedures.
• Support consistent quality control throughout the fulfillment process.
• Identify product handling issues and coordinate appropriate corrective actions.
• Promote operational practices that protect product quality and support customer satisfaction.
• Ensure fulfillment activities follow applicable company procedures and quality requirements.

Cross-Functional Operational Coordination

• Coordinate daily activities with Operations, Commercial, IT, Customer Service, and last-mile delivery teams.
• Maintain clear communication between fulfillment operations and relevant business functions.
• Work with internal stakeholders to resolve operational and system-related challenges.
• Support effective coordination of order processing and delivery activities.
• Communicate fulfillment issues that may affect customer service or operational performance.
• Collaborate with relevant teams to maintain continuity across the fulfillment process.
• Support efficient implementation of operational improvements.

Operational Problem-Solving and Process Improvement

• Identify logistics, operational, and system process challenges affecting fulfillment activities.
• Evaluate operational issues and recommend practical solutions.
• Coordinate with relevant departments to resolve fulfillment and delivery-related concerns.
• Support improvements to picking, packing, marshalling, and dispatch processes.
• Monitor operational practices to identify opportunities for greater efficiency and accuracy.
• Contribute to the implementation of operational best practices.
• Support the development and application of Majid Al Futtaim Retail policies and procedures.

Team Leadership and Performance Management

• Supervise fulfillment team members and coordinate daily operational responsibilities.
• Monitor employee attendance and performance in accordance with company standards.
• Implement established performance management procedures.
• Address disciplinary matters in accordance with applicable company policies.
• Provide guidance and operational support to team members.
• Promote accountability, teamwork, and consistent adherence to fulfillment standards.
• Support effective workforce coordination to meet daily operational requirements.

Training and Team Development

• Mentor team members and provide practical on-the-job training.
• Identify employee training requirements based on operational performance and development needs.
• Coordinate with Human Capital teams regarding training needs and staffing adequacy.
• Support the development of employee capabilities in fulfillment operations and related procedures.
• Encourage consistent application of operational standards and best practices.
• Promote effective communication and collaboration within the fulfillment team.

Policies and Operational Compliance

• Follow and implement Majid Al Futtaim Retail operational policies and procedures.
• Maintain established standards for order fulfillment, product handling, and dispatch activities.
• Ensure fulfillment operations follow relevant quality and handling requirements.
• Support compliance with company performance management and workforce procedures.
• Contribute to the development and implementation of operational best practices.
• Maintain professional conduct and promote consistent operational standards across the team.

Qualifications and Experience

• Bachelor 's degree in E-commerce, Business Administration, or a related field.
• 3-5 years of professional experience in logistics and supply chain operations.
• Hands‑on experience in e-commerce fulfillment and last‑mile delivery is preferred.
• Strong operational and commercial knowledge within a cross‑functional business environment.
• Understanding of order picking, packing, marshalling, and dispatch activities.
• Knowledge of warehouse and distribution operations.
• Familiarity with product handling, stock management, cold‑chain requirements, and fulfillment quality standards.
• Experience using warehouse or distribution systems.
• Computer proficiency, including Microsoft Office and advanced Excel.
• Knowledge of SAP and Salesforce.
• Strong communication, interpersonal, and team coordination skills.
• Full professional proficiency in English.
• Arabic language skills are an advantage.

Technical Skills and Competencies

E-commerce and Logistics Operations

• E-commerce order fulfillment management.
• Picking, packing, and marshalling operations.
• Last-mile delivery coordination.
• Order accuracy and timely dispatch.
• Dark store organization and stock adequacy monitoring.
• Cold-chain handling and goods segregation.
• Product freshness and quality control.
• Fulfillment process improvement.
• Logistics and operational problem-solving.

Systems and Analytical Skills

• Warehouse and distribution systems.
• Microsoft Office applications.
• Advanced Microsoft Excel.
• SAP and Salesforce.
• Operational monitoring and process coordination.
• Identification and resolution of system-related operational challenges.

Leadership and Professional Skills

• Team supervision and daily workforce coordination.
• Employee performance and attendance management.
• On-the-job training and mentoring.
• Training needs identification and staffing coordination.
• Strong communication and interpersonal abilities.
• Cross-functional collaboration.
• Operational and commercial awareness.
• Effective organizational and problem-solving skills.
• Ability to manage competing priorities in a fast‑paced retail environment.
• Customer-focused approach to fulfillment quality and service delivery.

What We Offer

As a Fulfillment Team Leader within Majid Al Futtaim Retail, you will contribute to the daily operation of e-commerce fulfillment services supporting the company 's hypermarket business. The role provides an opportunity to work across fulfillment operations, logistics, customer service, technology, and commercial functions while supporting order quality, delivery efficiency, and customer satisfaction. You will also contribute to team development, operational improvements, and the implementation of retail fulfillment standards.

About Majid Al Futtaim Retail

Majid Al Futtaim Retail operates within the wider Majid Al Futtaim business group, which has activities across retail, shopping malls, communities, and entertainment. The Fulfillment Team Leader supports the company 's hypermarket e-commerce operations by coordinating order preparation, product handling, and last-mile delivery handover. The role contributes to reliable online shopping experiences through accurate order fulfillment, product quality, and efficient operational coordination.