Front Office Supervisor

AccorHotels Middle East; Abu Dhabi; On-site; AED 100,000 - 134,000; Full time

Job summary

Grand Mercure Dubai City, a 5-star Accor hotel, seeks a Front Office Supervisor to lead the front desk team and ensure seamless reception operations. You will greet guests, assist with requests, and coordinate with housekeeping and other departments to maintain high service standards.

The role requires strong customer service, leadership, and Opera PMS proficiency, with a focus on delivering warm, genuine hospitality aligned with the Heartist culture.

Qualifications

• Minimum 2 years of relevant experience in a similar capacity.
• Service-focused personality essential.
• Prior experience with Opera or related PMS systems.
• Strong interpersonal and problem-solving abilities; ability to lead by example.

Responsibilities

• Lead day-to-day front desk operations and support Receptionists.
• Review staffing rosters to ensure efficient deployment.
• Assist Guest Service Executive in resolving operational issues.
• Coordinate room inventory and allocations according to hotel directives.
• Collaborate with housekeeping to ensure timely room readiness and VIP arrivals.
• Update PMS (Opera) and train others to use it.

Skills

Leadership

Customer service

Communication

Problem solving

Tools

Opera PMS

Job description

Job description

Company Description

JoinGrand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale, the Front Office Supervisor is to ensure that all the hotel’s guests are greeted, assisted with a level of service, and always welcomed in a genuine warm way.

• Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
• Able to assist the Guest Service Executive in resolving any operational issues.
• Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals are checked.
• Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so too.
• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly, and guests are greeted professionally, in a Heartist manner.
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Monitor performance standards, reporting issues/concerns as needed.
• Able to assist the Duty Manager in handling guests’ requests and complaints.
• Able to train all existing and new team members.
• Able to assist the ALL Star & in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).

• Able to assist the Assistant/Front Office Manager in monitoring and checking on retro-claims.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Qualifications

• Minimum 2years of relevant experience in a similar capacity
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example.