Guest Experience Agent: 24/7 Front Desk

AccorHotels Middle East; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

AccorHotels Middle East is seeking an At Your Service Agent for Grand Mercure Business Bay in Dubai. The role blends Front Desk, Reception, and Guest Relations to deliver personalized guest experiences from arrival to departure. You will work in a 24/7 operation, supporting loyalty programs and local guest needs.

The ideal candidate has 1+ year hotel front office experience, fluent English, and Arabic language capabilities, with a passion for hospitality and guest satisfaction.

Qualifications

• Fluency in English (written and verbal) is essential.
• Arabic language skills are a must.
• Outstanding interpersonal and communication skills are required.

Responsibilities

• Serve as primary contact for guest communications and inquiries.
• Perform front desk duties including check-in/check-out and guest data verification.
• Manage guest accounts, process payments, and ensure accurate records.
• Handle guest requests, complaints, and information provision with professionalism.
• Coordinate with departments to ensure timely room turnover and guest satisfaction.
• Maintain guest privacy and protect confidential information.

Skills

English fluency

Arabic language

Interpersonal communication

Education

Hospitality management degree

Job description

AccorHotels Middle East is seeking an At Your Service Agent for Grand Mercure Business Bay in Dubai. The role blends Front Desk, Reception, and Guest Relations to deliver personalized guest experiences from arrival to departure. You will work in a 24/7 operation, supporting loyalty programs and local guest needs.

The ideal candidate has 1+ year hotel front office experience, fluent English, and Arabic language capabilities, with a passion for hospitality and guest satisfaction.